Fatima Espinal

• Provide exceptional customer service via voice, chat, and email.
• Resolve customer inquiries with a 90% first-contact resolution rate.
• Manage translation calls to facilitate swift problem resolution.
• Ensure compliance with client policies, including accurate legal disclosures.
• Resolved 95% of customer inquiries on the first call, contributing to a 20% increase in customer satisfaction scores.
  
  

• Maintain accurate inventory levels through system entries and adjustments.
• Resolve pallet and damaged goods issues, adhering to strict protocols.
• Generate operational reports to support management decision-making.

• Operated order-picker machinery and conducted inventory quality control through accurate bin counts to support shipping operations.
• Managed receiving tasks and efficiently stowed items, ensuring the organized storage and accessibility of products.

• Streamlined order picking operations using headset technology to enhance shipping process efficiency
• Maintained accuracy in loading trucks, ensuring precise placement and handling of inventory

• Conducted precise unloading of merchandise using forklifts and manual stacking techniques
• Streamlined inventory management by proficiently operating hand scanners for accurate tracking
• Maintained operational efficiency and safety standards during all warehouse activities

• Palletized and sorted inventory, maintaining organization and efficiency within the shipping department
• Performed water-spider duties and conducted audits to ensure adherence to quality standards
• Operated forklift equipment, contributing to seamless warehouse operations and material handling

• Provided exceptional customer service, accurately processed transactions, and maintained a clean and organized work environment at Dunkin' Donuts.