Fatima Fernandez
9322 Bandera St Lanham ,MD
Summary
Dynamic and dedicated hospitality professional with a strong work ethic and exceptional customer service skills. Ability to enhance guest satisfaction through efficient food service and effective team collaboration, ensuring compliance with health standards while maintaining a professional appearance.
Overview
4
4
years of professional experience
Work History
Line Server
Moe’s Southwest Grill
04.2025 - 09.2025
- Prepared and served food items while ensuring adherence to health and safety standards.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Engaged with customers to provide excellent service and address inquiries promptly.
- Collaborated with team members to ensure efficient food delivery during peak hours.
- Reduced wait times for guests by efficiently assembling meal components in a timely manner.
- Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
Assistant Manager
Little Caesar’s Pizza
11.2022 - 07.2025
- Assisted in training new staff on operational procedures and customer service standards.
- Managed inventory control, ensuring stock levels met demand and minimized waste.
- Implemented promotional strategies to increase sales during peak hours.
- Collaborated with management to develop staff schedules, optimizing labor efficiency.
- Monitored customer feedback to identify areas for service improvement and training needs.
- Ensured compliance with health and safety regulations during food preparation and service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Server
Pancho Villa Mexican Restaurant
09.2023 - 05.2024
- Assisted in menu item recommendations, enhancing dining experience and increasing customer retention.
- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Processed payments efficiently using POS systems, ensuring accuracy in transactions.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
IHOP
06.2022 - 07.2023
- Resolved customer complaints promptly, maintaining positive relationships and fostering repeat business.
- Participated in team meetings to discuss improvements in service quality and operational efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Vinny’s Italian Grill & Pizzeria
11.2021 - 10.2022
- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Assisted in menu item recommendations, enhancing dining experience and increasing customer retention.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Learned bar menu.
Education
High School Diploma -
North Stafford High School
Stafford Va Skills
- Proper food handling
- Food service
- Professional appearance
- Menu memorization
- Food running
- Guest engagement
- Exceptional customer service
- Strong work ethic
- Hospitality service expertise
- Memory retention
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Line Server
Moe’s Southwest Grill
04.2025 - 09.2025
Server
Pancho Villa Mexican Restaurant
09.2023 - 05.2024
Assistant Manager
Little Caesar’s Pizza
11.2022 - 07.2025
Server
IHOP
06.2022 - 07.2023
Server
Vinny’s Italian Grill & Pizzeria
11.2021 - 10.2022
High School Diploma -
North Stafford High School