FATIMA FISHER
Houston,TX
Summary
Professional with solid background in Customer Service, Property & Studio Management, ready to deliver impactful results. Skilled in coordinating team efforts, ensuring smooth operations, and adapting to evolving needs. Strong leadership qualities, effective communication, and problem-solving abilities. Proven track record in fostering collaboration and driving projects to successful completion. Looking to pursue a career which values opportunities for both individual achievements, as well as team growth and development.
Overview
9
9
years of professional experience
Work History
Assistant Studio Manager
Orangetheory Fitness
11.2023 - Current
- Greet everyone who enters the studio with enthusiasm, high energy and knowledge.
- Present OTF's philosophy to interested guests, also known as "intros" and giving a dynamic studio tour to any new guests entering the studio.
- Work hand-in-hand with trainers to guide intros through their first Orangetheory experience.
- Sell memberships to help the studio thrive and meet monthly sales, member, and revenue goals.
- Contribute to increased member satisfaction by addressing concerns promptly, professionally and in an objective manner with the goal of a resolution.
- Maintain a clean, welcoming environment for all members and guests.
- Collaborate with Studio Manager and Head Coach on monthly performance goals.
- Attend weekly leadership meetings spanning the Houston, Florida and Washington regions.
Leasing Professional/Manager
Greystar Management Services, LP
09.2020 - 03.2022
- Maintained safety in interactions with residents, prospects, and vendors through strict adherence to CDC COVID-19 protocols.
- Performed all leasing activities to achieve the community's occupancy goals from greeting and qualifying prospects, conducting community tours, processing applications, credit and background screenings, preparing the lease and move in documents, and ensuring a smooth resident move in
- Ensured utmost satisfaction and helped finalize decisions to lease or renew by performing effective follow-up with prospective and new residents via email and phone.
- Monitored current market and competitor conditions affecting community occupancy and sales results while completing competitive market survey analysis
- Scheduled any outstanding items to be addressed with the maintenance team for future move-in and current resident apartments
- Used on-site Property Management software to track apartment availability, record traffic and leasing activities, and critical demographic information about existing and future residents
- Facilitated communication with residents, prospects, and vendors through phone calls and writing.
- Coordinated activities to ensure on-time completion of lease renewal processes.
- Successfully completed all Workday training modules by their respective due dates.
Leasing Manager
Fogelman Properties, LLC
05.2019 - 09.2020
- Approved property pricing and compared competition pricing analysis using Yieldstar Asset Optimization and SweetSpot Market Survey Tools
- Stayed up to date on current market and competitor conditions that could affect the community's occupancy and leasing results; developed short-term and long-term marketing strategies to sustain occupancy and implement creative strategies around pricing, concessions, leasing incentives, and marketing to boost traffic and occupancy
- Assisted in the interviewing, hiring, orienting and training of new leasing team members
- Prepared monthly leasing schedule based on community's needs and approved monthly leasing commissions
- Conducted onsite team meetings to set weekly and monthly leasing goals to ensure achievement of the community's occupancy goals
- Developed monthly Marketing log and Marketing plan using available technology and social media platforms to promote the community and communicate with potential prospects
- Actively participated in the leasing process from generating and monitoring traffic, leasing apartments, and qualifying prospects by completing all application and credit verification processes
- Prepared monthly resident updates and coordinated monthly resident events
- Scheduled all upcoming move-ins with maintenance team to ensure an appropriate inventory of ready apartments; walked apartments to ensure they were ready for immediate move in
- Responded quickly to resident concerns and took prompt action to resolve issues or documented and relayed requests to Property Manager, as needed
- Performed activities in support of the community's lease renewal program by preparing renewal letters, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and entered on time
- Completed all required Grace Hill Vision training courses
Assistant Property Manager
Fogelman Properties, LLC
06.2017 - 05.2019
- Accurately reviewed, calculated, and posted incoming rent, fees, and other payments to resident account ledgers
- Processed daily bank deposits, reconciled bank accounts, and prepared daily/weekly financial reports
- Reviewed resident files and improved property's accounts receivables by collecting monies from residents who were delinquent in payment
- Communicated promptly and effectively with residents regarding outstanding balances
- Handled all resident move-outs by reviewing lease and notice requirements, applying appropriate security deposit refunds and/or lease cancellation fees, if applicable
- Processed deposit accounting in accordance with established procedures and legal requirements for all past residents, denied and cancelled applicants
- Maintained thorough, accurate and compliant records for internal and regulatory audits
- Followed procedures related to evictions by adhering to proper notice requirements, evicting residents, and representing the community as required by law in court hearings and eviction proceedings
- Responded to complaints, questions, and requests in a timely manner and took appropriate action to resolve and address issues related to service requests, renewal increases, etc
- Acted as the on-site supervisor in the Community Manager's absence by organizing and delegating daily tasks to leasing team, coordinating maintenance and make-ready tasks with the maintenance director
- Assisted in leasing and marketing efforts by greeting guests, completing guest cards, touring community, closing and obtaining lease deposits, and assisting prospective residents in completing application and credit verification process
- Completed all required Grace Hill Vision training courses
Leasing Professional
Fogelman Properties, LLC
05.2016 - 06.2017
- Generated occupancy by performing effective lead management, touring prospective guests, and maintaining above average closing ratio
- Performed Outreach Marketing activities efficiently to generate leads and drive traffic to the community, including implementing resident referral and employer outreach programs, and using internet tools such as Craigslist and Facebook
- Performed all leasing activities to help achieve the community's revenue and occupancy goals by greeting and qualifying prospective residents, touring community and amenities, closing and collecting lease deposit, completing application and credit screening processes, preparing lease and move-in packages, and ensuring a smooth resident move-in
- Increased resident retention by building excellent rapport with residents and prospects
- Communicated with prospects and new residents to ensure satisfaction and help finalize decisions to lease
- Streamlined resident communication logs with daily activity and issues, if applicable
- Escalated critical issues to Property Manager to ensure immediate resolution
- Completed all required Grace Hill Vision training courses
Education
BA - Business Administration
Lincoln University/College of New Rochelle/Strayer University
Strayer University
04.2012
Skills
- Microsoft Office: Word, PowerPoint, Excel, Outlook
- Property Management Software: Entrata, Yieldstar, RentCafé, Onsite, Yardi Voyager 5, Yardi Voyager 7s, Yardi CRM
- Property Management Software: Yardi PopCard, RealPage Platform (Onesite), RealPage Platform (Active Building), RealPage Platform (ILM), RealPage Platform (Lead2Lease)
- Marketing Tools/Software: Canva, SweetSpot
- MBO (Mind Body Online)
- Paycor Recruiting
- LastPass
- Orangetheory Mobile
Awards
2019 ARC Achievement Award, represents commitment to Fogelman's core values, culture, and contributions to the community - Artesian on Westheimer, 06/01/20
Phone
cell, 917-903-8334
Timeline
Assistant Studio Manager
Orangetheory Fitness
11.2023 - Current
Leasing Professional/Manager
Greystar Management Services, LP
09.2020 - 03.2022
Leasing Manager
Fogelman Properties, LLC
05.2019 - 09.2020
Assistant Property Manager
Fogelman Properties, LLC
06.2017 - 05.2019
Leasing Professional
Fogelman Properties, LLC
05.2016 - 06.2017
Strayer University
BA - Business Administration
Lincoln University/College of New Rochelle/Strayer University
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