Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

FaTima Fowler-Knight

St. Louis,Mo

Summary

Conscientious Healthcare professional offering over 20 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

27
27
years of professional experience
1
1
Certification

Work History

RMA

Womens Health Partner
06.2018 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures, and care plan instructions.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Prepared and administered medications to alleviate patient symptoms.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Measured patient pulse oximetry.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Measured patient spirometry.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Registered Medical Assistant

Medical Temporary Agency
06.1996 - 03.2018
  • Medical Temporary Agency works for different types of health care entities working both front and back office duties in health care settings
  • Sanitized, restocked, and organized exam rooms and medical equipment
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations
  • Collected and documented patient medical information such as blood pressure and weight
  • Prepared and administered medications to alleviate patient symptoms
  • Performed medical records management, including filing, organizing and scanning documents
  • Completed clinical procedures and gathered patient data for interpretation by physician
  • Verified patient insurance coverage and collected required co-payments
  • Completed EKGs and other tests based on patient presentation in office
  • Prepared lab specimens for diagnostic evaluation
  • Explained procedures to patients to reduce anxieties and increase patient cooperation
  • Measured patient pulse oximetry
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
  • Collected pertinent data and calculations to aid physician in interpreting results
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records
  • Measured patient spirometry

Registered Medical Assistant/Medical Receptionist

Mercy
11.2012 - 02.2015
  • Internal Medicine Office and Training facility a part of Mercy
  • Hospital
  • Duties:
  • Suture Removal
  • Irrigation's/Flushes
  • Stocking and cleaning exam rooms
  • Preparing patients for physician exams
  • Tray Set-Ups
  • Instrument sterilization
  • Bagging and sending samples to various labs

Registered Medical Assistant

SSM, Family Medicine Office
08.2009 - 10.2012
  • Ordering Office Supplies
  • Ordering Injections
  • Various Lab Testing ie Rapid Flu Testing, Strep Testing
  • Urine Pregnancy Test
  • Calling in renewed or new prescriptions per physician request
  • Front Office Duties include but are not limited to:
  • Answering Telephones
  • Scheduling patient appointments
  • Referrals
  • Prior Authorizations
  • Copying/Faxing medical records
  • Checking patients in and out of office
  • Some billing
  • Entering new patient and updating old patient records
  • Calling to remind patients of appointments
  • Cleaning and Stocking waiting room
  • Phone Triage, Front Office Duties
  • Answering multi line telephones scheduling and cancelling patient appointments
  • Entering patient demographic information in EMR
  • Billing/Accepting copayments
  • Verifying Insurance
  • Maintain waiting rooms copying
  • Faxing
  • Back Office, Vital Signs
  • Injections
  • Assisting Physicians with various patient exams ie Pap smears, Breast Exams
  • Preparing patients for exams
  • Eye exam
  • EKG's
  • Provide breathing treatments as needed
  • Various Lab Testing ie Urine Dips,Finger Sticks,Urine
  • Cultures
  • Cleaning/Stocking Exam Rooms

Reservation Agent

Enterprise Rent A Car, Rent
03.2006 - 09.2008
  • Answer Inbound calls
  • Make rental car reservations world wide
  • Apply Company Discounts
  • Assist with Roadside Assistance
  • Enroll customers in loyalty progrmas
  • Provide Customer Satisfaction
  • Adjust billing
  • Assist with customer complaints and comments
  • Educate customers on policies and procedures, local office hours and requirements
  • Offer additional options to make rental experience more rewarding ie insurance

Assistant Sales Manager

AutoZone AutoParts
07.2004 - 01.2006
  • Assisted sales team with completing customer transactions and managing issues.
  • Trained new associates in successful sales and performance strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed and developed sales team.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Strengthened performance by applying excellent program and project leadership skills.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Conducted daily effective sales huddles with [Number]-person team to focus on behaviors that would convert to sales.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Liaised between customers and product development team to recommend product improvements.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Assistant Manager/Sales Agent

Advance AutoParts, Autoparts Retail Store
01.2003 - 06.2004
  • Run Cash Register
  • Scan Inventory
  • Count Cash Drawers
  • Make bank deposits
  • Oversee day to day operations and employees
  • Open/Close store
  • Assist customers with purchases
  • Pull and Stock auto parts
  • Test various auto parts for customers ie starters, alternators and batteries
  • Assist customers with various installations ie batteries and windshield wiper blades
  • Load/Unload inventory truck
  • Clean and stock entire store(sales floor)
  • Price Inventory

Education

Some College (No Degree) - Nursing

St Louis Community College
St Louis, Mo

Certification - Medical Assistant

AL Med Academy
St Louis, Mo
1996

High School Diploma -

Ritenour High School
St Louis, Mo
06.1994

Skills

  • Proper Sterilization Techniques
  • EKG Set Up and Monitoring
  • IV Discontinuation
  • Clerical Support
  • [Athena and Epic] Software Proficiency
  • Problem-Solving
  • Critical Thinking
  • Data Entry
  • Training and Development
  • Flexible and Adaptable
  • First Aid/CPR
  • Cultural Awareness
  • Planning and Coordination
  • Interpersonal Communication
  • MS Office
  • Good Telephone Etiquette
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Organization and Time Management
  • Google Workspace

Certification

  • CMT - Certified Medication Technician
  • RMA - Registered Medical Assistant

Timeline

RMA

Womens Health Partner
06.2018 - Current

Registered Medical Assistant/Medical Receptionist

Mercy
11.2012 - 02.2015

Registered Medical Assistant

SSM, Family Medicine Office
08.2009 - 10.2012

Reservation Agent

Enterprise Rent A Car, Rent
03.2006 - 09.2008

Assistant Sales Manager

AutoZone AutoParts
07.2004 - 01.2006

Assistant Manager/Sales Agent

Advance AutoParts, Autoparts Retail Store
01.2003 - 06.2004

Registered Medical Assistant

Medical Temporary Agency
06.1996 - 03.2018

Some College (No Degree) - Nursing

St Louis Community College

Certification - Medical Assistant

AL Med Academy

High School Diploma -

Ritenour High School

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FaTima Fowler-Knight