FATIMA GALVEZ
Grand Rapids,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Regulatory Affairs Associate
Acrisure, LLC
06.2021 - Current
- Managed post-acquisition integration of insurance carriers following company acquisitions of insurance agencies.
- Coordinated with carriers to update and verify legal information, ensuring compliance with regulatory requirements.
- Maintained and strengthened relationships with agency partners, fostering smooth communication and collaboration.
- Utilized Excel and Word to organize, track, and report on regulatory documents and appointment statuses.
Patient Service Representative
Spectrum Health
05.2018 - 06.2021
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Filed and maintained patient records in accordance with HIPAA regulations.
Admissions
Ferris State University
09.2019 - 12.2019
- Have a deep knowledge of universities admission standards
- Frequently check email - Answer and direct phone calls - Give guided tours of campus - Answer questions regarding particular areas of the campus/university
Cashier
Younkers
09.2016 - 07.2018
- Greet customers and ascertain what each customer wants or needs - Describe merchandise and possible use-
- Compute sales prices, total purchases and receive and process cash or credit payment
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Arts (B.A.) - English Language Arts
FERRIS STATE UNIVERSITY
Big Rapids, MI03.2020
Skills
- Verbal and written communication
- Data Management (Excel, Word)
- Client Relations
- Attention to Detail
- Paperwork Coordination & Management
- Fluent in Spanish
Timeline
Regulatory Affairs Associate
Acrisure, LLC
06.2021 - Current
Admissions
Ferris State University
09.2019 - 12.2019
Patient Service Representative
Spectrum Health
05.2018 - 06.2021
Cashier
Younkers
09.2016 - 07.2018
Bachelor of Arts (B.A.) - English Language Arts
FERRIS STATE UNIVERSITY
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