Dedicated customer service professional with a strong understanding of service delivery and a track record of successfully managing multiple tasks simultaneously. Committed to cultivating and maintaining professional relationships to drive business growth and enhance profitability. Adept at leveraging exceptional communication skills to provide outstanding customer experiences and ensure customer satisfaction. Proven ability to adapt quickly in fast-paced environments, consistently delivering high-quality service while meeting or exceeding performance targets.
Hi, I’m
Fatima Gamble
Winston-Salem
Summary
Overview
4
years of professional experience
1
Certification
Work History
Family Dollar
Customer Service Representative
07.2024 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Always Best Care Senior Services
HHA
06.2024 - Current
Job overview
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
A Childs World Learning Center
Support Staff Member
01.2024 - 05.2024
Job overview
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Attended training sessions to stay updated on procedures and services.
Amazon
Delivery Driver / Warehouse Associate
03.2021 - 01.2023
Job overview
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Education
Practice 2 Perfect
Certificate in Phlebotomy
University Overview
- 3.8 GPA
Troy High SchoolTroy, NY
High School Diploma
06.2013
University Overview
Skills
- Customer Service
- Human Services
- HHA / PCA
- HIPAA Knowledge
- Clerical
- Phone Skills
- Data Entry
- Standard Office Procedures
- Documentation
- Security
- Leadership
- Advocacy
- Computer / MS Word
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Money handling abilities
- Staff Training
- Research
Accomplishments
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Educationcertifications
Educationcertifications
- Certified 16 Hr Security Guard, S & K Prevention, Albany, NY
- Certificate in Phlebotomy, Practice 2 Perfect, Albany, NY
- Coursework towards A.A.S. in Medical Assistant, Mildred Elley College, Albany, NY
- HHA & PCA certifications, Valid
Coreproficiencies
Coreproficiencies
- Customer Service
- Human Services
- HHA / PCA
- HIPAA Knowledge
- Clerical
- Phone Skills
- Data Entry
- Standard Office Procedures
- Documentation
- Security
- Leadership
- Advocacy
- Computer / MS Word
Certification
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
- CPR/AED Certification
- NC Driver's License
- First Aid Certification
Timeline
Customer Service Representative
Family Dollar
07.2024 - Current
HHA
Always Best Care Senior Services
06.2024 - Current
Support Staff Member
A Childs World Learning Center
01.2024 - 05.2024
Delivery Driver / Warehouse Associate
Amazon
03.2021 - 01.2023
Practice 2 Perfect
Certificate in Phlebotomy
Troy High School
High School Diploma
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