Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fatima Garcia

St. Petersburg

Summary

Dynamic manager with a proven track record at Little Greek Fresh Grill, excelling in conflict resolution and operational efficiency. Skilled in developing strategies that enhance customer satisfaction and streamline processes. Adept at building relationships and ensuring safety standards, consistently delivering exceptional service in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager

Little Greek Fresh Grill
St. Petersburg
05.2019 - Current
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Resolved conflicts among employees in an effective manner.
  • Assisted with kitchen preparation during peak times as needed.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.

Restaurant Hostess

Gigi's Italian Restaurant
Saint Pete Beach
04.2018 - 08.2018
  • Greeted customers and escorted them to their tables.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.

Stand Bar

Regal Cinemas
Saint Petersburg
02.2017 - 07.2018
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent customer service by attending to customer needs promptly and courteously.
  • Monitored food temperatures during preparation to ensure safe consumption.
  • Cleaned equipment such as fryers and grills after use to maintain sanitation standards.
  • Prepared food items such as sandwiches, salads, hot dogs, french fries.
  • Maintained a clean work area by wiping counters and mopping floors.

Education

Northeast High School
St. Petersburg, FL

Skills

  • Conflict resolution
  • Operational efficiency
  • Time management
  • Policy and procedure development
  • Relationship building
  • Clear communication
  • Safety procedures
  • Customer service
  • Payment collection and processing

Certification

Serv Safe: Oct 2023 - Oct 2028

Timeline

Manager

Little Greek Fresh Grill
05.2019 - Current

Restaurant Hostess

Gigi's Italian Restaurant
04.2018 - 08.2018

Stand Bar

Regal Cinemas
02.2017 - 07.2018

Northeast High School

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Fatima Garcia