Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Languages
Interests
Work Preference
Software
Timeline
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Fatima Gonzalez

Fatima Gonzalez

Virginia Beach,VA

Summary

Compassionate and dedicated Hospice Liaison with a background in healthcare patient services. Experienced in building rapport with patient and families, providing support and guidance during the end-of-life process. Committed to increasing awareness and access to hospice care for those in need.

Overview

13
13
years of professional experience

Work History

Hospice Patient Service Representative

Nathan Adelson Hospice
02.2023 - 05.2025
  • Process referrals received by Admissions office for hospice services
  • Review medical records of referred patients for evaluation and assessments for hospice eligibility
  • Assess patients in the hospitals, skilled nursing facilities or homes for hospice eligibility
  • Explain hospice philosophy and services to patients and family members
  • Get verbal authorization and diagnosis from hospice provider
  • Facilitate the transfer of patients from hospitals or skilled nursing facilities to patient’s homes or inpatient facility once patient/family agrees
  • Provide patient updates to Case Managers, Social Workers, Nurses and family members regarding patient status
  • Chart clinical assessments into the computer system before end of shift
  • Provide patient updates to Admission Charge Nurse
  • Interact, establish and maintain close and professional relationships with all referral sources including physicians, case managers, discharge planners and nurses from hospitals, nursing homes, assisted living facilities, group homes and other referral sources.
  • Maintain high quality customer service in compliance with federal and state regulations and guidelines.
  • Actively support and promote hospice’s vision, mission, and overall philosophy.

Hospice Patient Service Representative

Nathan Adelson Hospice
12.2018 - 02.2022
  • Process referrals received by Admissions office for hospice services
  • Review medical records of referred patients for evaluation and assessments for hospice eligibility
  • Assess patients in the hospitals, skilled nursing facilities or homes for hospice eligibility
  • Explain hospice philosophy and services to patients and family members
  • Get verbal authorization and diagnosis from hospice provider
  • Facilitate the transfer of patients from hospitals or skilled nursing facilities to patient’s homes or inpatient facility for comfort care once pt/family agrees
  • Provide patient updates to Case Managers, Social Workers, Nurses and family members regarding patient status
  • Chart clinical assessments into the computer system before end of shift
  • Provide patient updates to Admission Charge Nurse
  • Interact, establish and maintain a close and professional relationship with all referral sources including physicians, case managers, discharge planners and nurses from hospitals, nursing homes, assisted living facilities, group homes and other referral sources.
  • Maintain high quality customer service in compliance with federal and state regulations and guidelines.
  • Actively support and promote hospice’s vision, mission, and overall philosophy.

Admissions Assistant

Nathan Adelson Hospice
07.2016 - 12.2018
  • Assist patients and families through the admission process by taking phone inquiries, insurance verification, and providing tours of the facility
  • Process Hospice and Palliative referrals received
  • Set up appointments for patients and family members for hospice evaluations
  • Maintain and update daily census board, communicate bed availability to staff
  • Responsible for getting charts ready for new admissions entering the inpatient units
  • Frontline internal and external communication as the Call Center operator
  • Answer telephones, determine reference of the call and transfer calls to the appropriate departments
  • Order DME (durable medical equipment) for patients being admitted
  • Provide daily assignments for Patient Service Representatives and Admission Nurses

Hospice Patient Care Secretary

Serenity Hospice
07.2015 - 07.2016
  • Assist Director of Patient Care Services with daily tasks
  • Prepare presentation for Interdisciplinary Group meetings (IDG)
  • Track Recertification Periods and alert patient care staff and Medical Director of upcoming Re-certifications
  • Track monthly on-call logs for QAPI
  • Create patient medical record binders for facilities and group homes
  • Maintain weekly schedule for CNA’s and communicate with CNA’s changes, issues and /or updates
  • Alert Medical Director for pending electronic death certificates
  • Gather documents for Medical Directors to sign
  • Responsible for faxing medical orders to One Point Pharmacy
  • Responsible for receptionist duties and general office support
  • Managed high volume of incoming calls from patients, families, and other medical professionals with professionalism and empathy.
  • Organized medical supplies inventory, restocking as needed to ensure consistent availability for healthcare team use.

Payroll/Accounts Payable / HR Assistant

Creekside Hospice
01.2012 - 07.2015
  • Compile payroll data from employee time sheets
  • Enter payroll data into system and verify input for accuracy and completeness
  • Prepare payroll report to be given to all department managers for accuracy
  • Supported payroll processing, ensuring accurate and timely salary distribution
  • Reconcile payroll to be submitted to Corporate office
  • Prepare Medical Director invoices to be submitted for payments
  • Assist with HR duties such as background check, finger printing, new hire packets
  • Responsible for credentialing new and existing Medical Doctors and Liaisons
  • Assisted HR Manager with new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
  • Assisted HR Manager by organizing new employee orientation schedules for new hires
  • Responded to employee inquiries regarding benefits and other HR topics

Education

High School Diploma -

Green Run High School
Virginia Beach, VA
01.1987

Academic -

Tidewater Community College
Virginia Beach, VA
01.1988

Quickbooks Certification -

Community College of Southern Nevada
Las Vegas, NV
01.2015

Skills

  • Excellent communication and interpersonal skills
  • Strong understanding of hospice care and the end-of-life process
  • Ability to build relationships and trust with patients, families and healthcare professionals
  • Knowledge of Medicare hospice benefits and eligibility criteria
  • FLUENT IN ENGLISH AND TAGALOG

Affiliations

  • Women's Ministry at Awaken Las Vegas

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

Tagalog
Native or Bilingual

Interests

Cooking

Travel

Community Involvement

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekFlexible work hoursPersonal development programsCompany CultureTeam Building / Company Retreats

Software

Microsoft Excel

Microsoft Word

Timeline

Hospice Patient Service Representative

Nathan Adelson Hospice
02.2023 - 05.2025

Hospice Patient Service Representative

Nathan Adelson Hospice
12.2018 - 02.2022

Admissions Assistant

Nathan Adelson Hospice
07.2016 - 12.2018

Hospice Patient Care Secretary

Serenity Hospice
07.2015 - 07.2016

Payroll/Accounts Payable / HR Assistant

Creekside Hospice
01.2012 - 07.2015

High School Diploma -

Green Run High School

Academic -

Tidewater Community College

Quickbooks Certification -

Community College of Southern Nevada

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