Reyna Peraza
Fredericksburg,VA
Summary
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training. Experienced professional prepared for role in maintaining cleanliness and order in various settings. Strong focus on teamwork and achieving high standards, with adaptability to changing needs. Skilled in cleaning, organizing, and ensuring hygienic environment. Reliable and efficient, with emphasis on delivering consistent results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
MCCS Quantico
05.2021 - Current
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
Team Leader
Wegmans
05.2015 - 05.2021
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Coordinated special events and catering orders while adhering to strict timelines for setup/cleanup requirements without compromising quality standards or safety protocols.
Housekeeping Supervisor
Marriot Hotel
05.2013 - 05.2015
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
Barista/Cashier/Supervisor
Westin Hotels & Resorts
03.2006 - 05.2013
- In charge of opening and closing the store responsible for maintaining organized displays in the entire store, storage rooms, and the freezers/coolers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Greeted customers entering the store and responded promptly to customer needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Degree Diploma -
El Salvador Institution
El Salvador01.1992
Skills
- Inventory experience
- Organized skills
- Interpersonal skills
- Management skills
- Health regulations
- Staff recruitment
- Multitasker
- Hospitality skills training certified
- Hygiene practices
- Cleaning and sanitation
- Customer service-focused
- Problem-solving abilities
Activities
- Bilingual fluent in Spanish and English
- Passionate about job and continuously improving skills for future knowledge
- Enjoy volunteering in job programs such as 5k runs or donation drives
- Certified in Hospitality Skills Training
Certification
- Hospitality Skills Training Goodwill Of Greater Washington's Arlington Career Campus March 2007
- ServSafe Food Protection Manager Certification ANAB November 2022
- ServSafe Food Handler's Certification ANAB April 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Service Supervisor
MCCS Quantico
05.2021 - Current
Team Leader
Wegmans
05.2015 - 05.2021
Housekeeping Supervisor
Marriot Hotel
05.2013 - 05.2015
Barista/Cashier/Supervisor
Westin Hotels & Resorts
03.2006 - 05.2013
- Hospitality Skills Training Goodwill Of Greater Washington's Arlington Career Campus March 2007
- ServSafe Food Protection Manager Certification ANAB November 2022
- ServSafe Food Handler's Certification ANAB April 2024
High School Degree Diploma -
El Salvador Institution
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