Fatima Guerrero
Grandview,WA
Summary
Dynamic and reliable Receptionist with a proven track record at Yakima Valley Farm Workers, where I enhanced team productivity and client satisfaction through expert appointment scheduling and efficient administrative support. Fluent in Spanish and English, adeptly managed patient confidentiality and insurance billing, significantly improving operational efficiency
Overview
12
12
years of professional experience
Work History
Receptionist
Yakima Valley Farm Workers
01.2013 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Organized, maintained and updated information in computer databases.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Kept reception area clean and neat to give visitors positive first impression.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Collected customers payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
High School Diploma -
Sunnyside High School
Sunnyside, WA01.1994
Skills
- Phone and email etiquette
- Dental terminology
- Excellent multitasking capability
- Appointment scheduling
- Punctual and reliable
- Insurance billing
- Insurance verification
- HIPAA compliance
- Data entry
- Patient file management
- Tech-Savvy
- Confidentiality
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist
Yakima Valley Farm Workers
01.2013 - Current
High School Diploma -
Sunnyside High School
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