Fatima Guzman Hernandez
Aurora,CO
Summary
Motivated and reliable professional with an engaging personality and flexible approach. Upbeat, friendly, and able to anticipate customer needs to facilitate enjoyable experiences. Excelled in high-pressure environments, demonstrating exceptional multitasking and problem-solving skills. Achieved positive outcomes by leveraging strong communication and active listening skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress Trainee
Casa Vallarta Mexican Restaurant
03.2019 - Current
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Managed guest complaints with professionalism and empathy, often turning negative experiences into positive outcomes.
- Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Head Hostess
Casa Vallarta Mexican Restaurant
06.2017 - Current
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with team members to create a positive work atmosphere.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected credit card, cash, gift certificate payments, and dispensed change for cash transactions while insuring accurate cash drawer.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate of Science - Biology
Community College of Denver
Denver, CO05.2027
High School Diploma -
Smoky Hill High School
Aurora, CO12.2022
Skills
- Excelled in high-pressure environments
- Bilingual: Fluent in English and Spanish
- Exceptional Costumer Service
- Organized
- Calm & Positive Demeanor
- Adaptable; Quick learner
- Flexible
- Time management
- Memory retention
- Active listener
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Professional Appearance
- Reliable and Responsible
- Patient
- Consistent with overall goals
Certification
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
Timeline
Waitress Trainee
Casa Vallarta Mexican Restaurant
03.2019 - Current
Head Hostess
Casa Vallarta Mexican Restaurant
06.2017 - Current
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
Associate of Science - Biology
Community College of Denver
High School Diploma -
Smoky Hill High School
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