FATIMA ID MOUSSA
New Jersey
Summary
Experienced Virtual Assistant and Customer support representative with 7+ years in appointment scheduling, social media management, and customer service. Proven track record of handling 500+ client interactions annually and driving operational efficiency. Dedicated services as remote role to leverage my skills in supporting business growth.
Overview
10
10
years of professional experience
Work History
Freelance
Fiverr Virtual Assistant
Fiverr
01.2016 - Current
- Organized emails and chats for 30+ clients, improving response times by 50% and achieving a 90% client retention rate.
- Scheduled 1,200+ appointments with a 98% on-time rate, reducing conflicts by 40%.
- Enhanced social media accounts for 20+ clients, increasing followers by 25% and engagement by 30% in six months.
- Optimized efficiency for three Shopify and WordPress stores, boosting sales by 15% through optimized listings.
- Created research-based blog posts, increasing client website traffic by 10% on average.
- Designed visual content on Canva Pro, increasing online interactions by 35% through audience-aligned graphics.
Retail Sales Associate
Verizon Wireless
09.2024 - 01.2026
- Assist customers in selecting mobile and home service plans tailored to their needs
- Demonstrate product features and troubleshoot device issues to enhance user experience
- Process sales transactions, returns, and inventory updates with strict accuracy
- Collaborate with team members to achieve monthly store sales targets
- Resolve billing discrepancies and service complaints to maintain customer satisfaction
- Maintain up-to-date knowledge of Verizon promotions and plan upgrades
- Ranked among top 3 regional associates for protection plan conversions
Virtual Clinic Coordinator & Social Media Manager
Crue Cosmetics Trichology Clinic
10.2023 - 08.2024
- Improved response time for inquiries by 40%, enhancing client accessibility.
- Increased social media post interactions by 50% through targeted engagement strategies.
- Launched monthly virtual consultation events, attracting 100+ new leads and boosting conversion rates by 15%.
- Designed before-and-after galleries and testimonials, leading to a 20% rise in appointment requests.
- Streamlined workflow for a remote team of five, achieving 100% of project deadlines via Trello management.
Education
Master of Education - Advanced Teaching
University of the People
02-2026
Diploma - Business Management and IT
Ecole Traject Info
01-2019
Bachelor’s - English Linguistics
Cady Ayyad University
01-2019
Skills
- Administrative Tools: Square, Richpanel, Filmora, Zoho Books, Trello, Vcita and Canva Pro
- Project Management: Scheduling
- Communication: Bilingual in English, French, and Arabic
- Marketing: Social Media Management, Content Creation, Engagement Analysis
- Customer service
- Problem-solving
- Complaint handling
- Friendly, positive attitude
OTHER EXPERIENCE
- The British School Marrakesh | Assistant Director July 2021 - October 2023
- Expanded operational efficiency by 25% through streamlined scheduling, budgeting, and resource allocation.
- Reduced class cancellations by 30% by managing substitution logistics.
- Raised payment accuracy by 15% using Zoho Books for registration and payment processing.
- Boosted social media engagement by 40% in six months, elevating the school’s online presence.
- The British School Marrakesh | Administration & Customer Liaison Officer July 2017 - July 2021
- Grew student achievement by 15% through structured academic support and Achieved a 100% success rate in school event attendance and satisfaction.
- Facilitated a 95% seamless return to in-person academics post-pandemic and Enhanced student retention by 10% with data-driven progress tracking.
Timeline
Retail Sales Associate
Verizon Wireless
09.2024 - 01.2026
Virtual Clinic Coordinator & Social Media Manager
Crue Cosmetics Trichology Clinic
10.2023 - 08.2024
Freelance
Fiverr Virtual Assistant
01.2016 - Current
Diploma - Business Management and IT
Ecole Traject Info
Bachelor’s - English Linguistics
Cady Ayyad University
Master of Education - Advanced Teaching
University of the People