Fatima Iqbal

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Collected room deposits, fees and payments.

prepared food, including side orders, burgers, and packed parcel items.
worked closely with front-end staff to assist customers.
maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Answered phone calls to assist customers with questions and Popeye's orders.
processed customer payments quickly and returned exact change and receipts.
welcomed customers, offering assistance to help find necessary store items.