Summary
Overview
Work History
Education
Skills
Projects
Languages
Timeline
Generic

Fatima Iqbal Khan

Frisco,TX

Summary

Organized and dedicated Administrative Assistant and Human Resources Analyst with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

9
9
years of professional experience

Work History

Administrative Assistant and HR Analyst

US Mail Masters
02.2022 - Current
  • Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improve document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Support executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assist with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assist in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Streamline invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Ensure smooth daily operations of the organization

Customer Service Representative

Walmart
06.2021 - 12.2021
  • Adhered to company policies and procedures while delivering exceptional service
  • Suggested improvements to products, services, and billing methods to enhance customer satisfaction and prevent future issues
  • Managed customer complaints and inquiries with professionalism and efficiency

Recruiter

P Telecom Ltd
07.2015 - 05.2018
  • Organized recruitment processes, including job postings, interviews, background checks, and onboarding activities
  • Communicated with job applicants to update them on their application status
  • Prepared and maintained employment records related to hiring, terminations, leaves, transfers, and promotions using HR management software
  • Managed hiring-related paperwork and facilitated employee onboarding

Education

MBA - SUPPLY CHAIN MANAGEMENT

National University of Computer And Emerging Sciences
05.2018

BACHELORS - HUMAN RESOURCES

University of Wah
08.2016

Skills

  • Team Leadership
  • Candidate Sourcing
  • Talent Acquisition
  • Multitasking
  • Problem-Solving
  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Time Management
  • File Organization
  • Administrative Support
  • Customer Relations
  • Critical Thinking
  • Documentation and Recordkeeping
  • Office Management
  • Scheduling and calendar management
  • Dedicated Team Player
  • Data organization

Projects

Conducted bookkeeping for a sales project as part of a marketing course, tracking financials for various products sold both on and off-campus, culminating in a presentation to management and senior staff. Collaborated with an NGO to assess human resource implementation activities, enhancing my professional communication skill. Final Year Project: Conducted a research study on the impact of supply chain management skills and the use of IT on managerial job performance.

Languages

Urdu
Full Professional
Punjabi
Full Professional

Timeline

Administrative Assistant and HR Analyst

US Mail Masters
02.2022 - Current

Customer Service Representative

Walmart
06.2021 - 12.2021

Recruiter

P Telecom Ltd
07.2015 - 05.2018

BACHELORS - HUMAN RESOURCES

University of Wah

MBA - SUPPLY CHAIN MANAGEMENT

National University of Computer And Emerging Sciences

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Fatima Iqbal Khan