Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

FATIMA IRBY

Vero Beach,FL

Summary

Experienced in leading customer service teams to meet company objectives. Skill set includes conflict resolution, team management, and effective communication. Strengths lie in ability to motivate teams, streamline operations for efficiency and ensuring high levels of customer satisfaction. Significant impact made in previous roles with improved customer retention rates and positive staff morale.

Overview

16
16
years of professional experience

Work History

Lead Sales Consultant Representative

Xfinity Comcast
Vero Beach, FL
11.2015 - 01.2024
  • Maintained strong client relationships by delivering efficient problem-solving solutions.
  • Streamlined troubleshooting process by serving as a facilitator.
  • Collaborated with internal teams such as marketing, operations, finance. to ensure successful execution of projects.
  • Conducted training sessions for new sales consultants on product features and benefits.
  • Maintained up-to-date records of inventory levels, pricing, orders, invoices.
  • Resolved customer complaints efficiently and in a timely manner.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.

Assistant Sales Operations Manager

Verizon
Vero Beach, FL
08.2007 - 12.2013
  • Ensured current and new employees were consistently knowledgeable about policies and procedures.
  • Maintained accurate records of customer interactions and transactions.
  • Identified new sales opportunities through research and analysis.
  • Resolved customer complaints in a timely manner.
  • Generated reports to track performance metrics such as conversion rates, revenue.
  • Tracked inventory levels and adjusted ordering schedules accordingly.
  • Managed CRM system, ensuring accurate data entry and providing reports for sales analysis.
  • Monitored product stock levels and replenished any missing items, along with aiding in merchandise shipping and receiving process.

Education

High School Diploma -

Miami Carol City Senior High School
Miami Gardens, FL
06-1997

Skills

  • Operations Management
  • Employee performance evaluations
  • CRM proficiency
  • Workforce Scheduling
  • Cross-functional team management
  • Salesforce Strategy Development
  • Retail Operations Management
  • Staff training and development
  • Customer Relations
  • Sales Development
  • Customer retention
  • Customer service
  • Effective Policy Implementation
  • Complaint resolution
  • Adherence to high customer service standards
  • Team building and leadership
  • Audit support

References

References available upon request.

Timeline

Lead Sales Consultant Representative

Xfinity Comcast
11.2015 - 01.2024

Assistant Sales Operations Manager

Verizon
08.2007 - 12.2013

High School Diploma -

Miami Carol City Senior High School

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FATIMA IRBY