Hi, I’m
Fatima Johnson
Buffalo,NY
Summary
Qualified and accomplished human service professional with over ten years in the human service domain. Specialties include developing and implementing methods for exceptional service provision as well as monitoring/reporting continuous quality improvement results to Senior Management personnel.
Overview
15
years of professional experience
Work History
Engineering for Kids
Business Development Coordinator/Lead Teacher
02.2023 - Current
Job overview
- Creating and implementing sales strategies and identifying new markets to enter
- Conducting market research to identify new business development opportunities
- Establishing and maintaining effective relationships with customers via email, phone, and in-person
- Coordinating and arranging client events, meetings, appointments, and conferences
- Assisting with the preparation of presentations and pitches for prospective clients
- Writing and distributing agendas, proposals, cost estimates, and briefing documents for internal and external meetings
- Creating and maintaining client databases and mail lists
- Tracking submitted proposals and providing feedback to management
- Providing effect administrative support.
People Incorporated
Learning and Development Coordinator
12.2021 - 10.2022
Job overview
- Plans and implements training programs for new employees
- Manage and coordinate with other departments as needed to ensure all employment related documentation has been completed
- Ensure all training materials are prepared for incoming sessions
- Assessing training needs and reporting to management
- Prioritize the professional development of both incoming and current staff at all times
- Update learning database as needed
- Monitor changes in training requirements and ensure all staff are in compliance
- Communicate with stakeholders regarding the status of new employees.
Equity Now, Inc
Childcare Program Director
08.2020 - 10.2021
Job overview
- Ensure a safe, happy, and stimulating environment for children
- Manage and coordinate curricula with staff that complies with state and federal requirements
- Ensure that center facilities are safe for children and comply with laws and regulations
- Evaluate and purchase materials, equipment, and supplies
- Manage and support teaching staff and promote their professional development
- Interview, hire, and train new staff members, ensuring they meet all policies and legal requirements
- Complete ongoing training and courses to remain up to date on daycare standards and procedures
- Communicate and meet with parents regarding their children and the center’s policies
- Manage and oversee the budget and accounts and ensure that the center remains profitable
- Develop and facilitate a marketing and communications plan.
People Incorporated
Senior Residential Supervisor
07.2015 - 08.2020
Job overview
- Supervises the IRA Specialists and responsible for all on-site management responsibilities
- Hires and trains staff according to the Direct Support Professionals Core Competency guidelines
- Monitors and completes appropriate agency bi-weekly billing and staff pay duties
- Manages home site maintenance including satisfactory household upkeep
- Develops work plans and programs including personal goals for residents and MSC’s
- Oversees that all necessary documents for services rendered are current, and that those services in place are in compliance with New York state regulations
- Utilizes qualitative analysis methods such as work planning, documentation of program processes, and identification of management information requirements
- Formulates steps to achieve agency activities, including timeframes, effective internal procedures, and required resources, to facilitate the timely accomplishment of the agency’s goals and objectives.
THRIVE Buffalo
Career Advisor
04.2019 - 01.2020
Job overview
- Provided one-on-one employment assistance to both unemployed and underemployed candidates
- Facilitated wrap around support for those who needed to bridge barriers to maintain employment
- Developed long term plans for successful retention
- Advised candidates on interview techniques and provided resume critique
- Maintained records in NYS database
- Ensured confidentiality was maintained
- Established relationships with businesses and industries.
People Incorporated
In Home Behavior Technician
10.2014 - 08.2015
Job overview
- Worked collaboratively with behavior specialists, behavior technicians and clinicians to develop and implement effective behavior support plans to increase the quality of life for individuals living at home with their families
- Implemented detailed time management records and documented organization with expectations for timely completion.
People Incorporated
IRA Specialist/Primary Instructor
04.2009 - 10.2014
Job overview
- Provided direct care service to individuals with developmental disabilities including communicating with various levels of management to advocate for the needs of this vulnerable population
- Planned, organized, and coordinated multiple projects simultaneously; while being able to identify problems, gather information, and analyze the outcomes
- Addressed needs in a professional manner, while always maintaining HIPAA discretion
- Documented services rendered, paying close attention to details that could potentially delay billing
- Led in the planning and the achievement of goals, ethics, objectives, and daily operations for the agency at quarterly staff meetings.
Education
University at BuffaloBuffalo, NY
Bachelor of Arts: Psychology
Skills
- Exceptional listener and communicator who effectively conveys information verbally and in writing
- Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes
- Computer-literate performer with extensive software proficiency covering wide variety of applications such as:
- Microsoft Word, PowerPoint, Excel, Outlook, Microsoft Teams, SharePoint, Canva, Quickbooks
Timeline
Business Development Coordinator/Lead Teacher
Engineering for Kids
02.2023 - Current
Learning and Development Coordinator
People Incorporated
12.2021 - 10.2022
Childcare Program Director
Equity Now, Inc
08.2020 - 10.2021
Career Advisor
THRIVE Buffalo
04.2019 - 01.2020
Senior Residential Supervisor
People Incorporated
07.2015 - 08.2020
In Home Behavior Technician
People Incorporated
10.2014 - 08.2015
IRA Specialist/Primary Instructor
People Incorporated
04.2009 - 10.2014
University at Buffalo
Bachelor of Arts: Psychology
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