Fatima Lagos
Orange Park,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Administrator
Peñate Medical Center
Hialeah, FL
03.2022 - 09.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
Medical Office Manager
SOTO MEDICAL ASSOCIATES
North Miami Beach, FL
11.2017 - 06.2019
- Managed the daily operations of a renowned, high-volume family practice with Doctor Jose Soto, the late celebrated physician, and frequent guest of the Mega TV show "Ahora Con Oscar Haza"
- Administrative duties (answering phones, scheduling appointments, maintaining medical records, patient processing)
- Took patient's medical histories and vital signs; performed venipuncture, injections
- Ensured the sanitation and maintenance of all facilities, exam room, and equipment
- Implemented quality assurance and control programs to comply with HIPAA, CLIA and OSHA regulations
- Recruited, interviewed, and hired new staff
- Completed physician credentialing, license renewal and reappointments
- Conducted billing and collection audits to ensure regulatory compliance.
medical office, Support Clerk
11.2015 - 08.2017
- Co-ordinated multi-faceted,
- Ensured patient information was obtained correctly and filed properly
- Assisted patients and their family with procedural and diagnostic information
- Submitted insurance claims and followed up with insurance companies
- Maintained records of medical staff, and reviewed credentials of new/ existing staff members
- Managed the input, verification, and transmission of information for payroll, billing, and data
- Supervised the Medicare Accounting Coordinator, Data Entry Clerk, Receptionist, Client Service
- Supervisor, Maintained ledger; reconciled accounts and provided financial and payroll reports to the branch director.
Medical Assistant
WOMEN CARE
North Miami Beach, FL
12.2013 - 11.2015
- Administrative Duties as described above, with an emphasis on holistic care for female patients.
Office Manager / SR. Medical Assistant
SOTO MEDICAL ASSOCIATES
Sunny Isles, FL
02.2005 - 05.2013
- Administrative Duties as described above- My first job with my great mentor, Doctor Jose Soto.
Medical Office Manager Co-ordinator/ Billing/ Coding
WMC HEALTH GROUP, LLC
North Miami Beach, FL
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Education
ASSOCIATES - OCCUPATIONAL ADVANCE MEDICAL
ASSISTANT NATIONAL SCHOOL OF TECHNOLOGY
Miami, US, FLSkills
- Motivated, results-driven manager with strong interpersonal and communication skills Experienced
- Office Manager in charge of medical billing/ payroll / accounts payable/ scheduling /
- Coding and Human resources
- MS Office
- Excel
- Quickbooks
- Word
- CPT coding
- Medical experience Patient care
- Phlebotomy
- Injections
- Venipuncture
- ICD-10
- EMR systems
- Medical Coding
- Medical Office Experience
- Medical Office Management
- Medical Receptionist
- Medical Records
- Medical Scheduling
- Triage
- Insurance Verification
- Medical Terminology
- Phone Etiquette
- Quality Assurance
- Laboratory Experience
- Anatomy Knowledge
- Leadership
- Vital Signs
- Clerical Experience
- Word Processing
Certification
- Healthcare Provider Certification
- CPR Certification
Phlebotomy Certificate
Certificate HIPAA For Non-Medical Employers
BLS CPR
Bloodborne Pathogens
HIV/AIDS
Languages
Bilingual (English, Spanish)
Timeline
Office Administrator
Peñate Medical Center
03.2022 - 09.2023
Medical Office Manager
SOTO MEDICAL ASSOCIATES
11.2017 - 06.2019
medical office, Support Clerk
11.2015 - 08.2017
Medical Assistant
WOMEN CARE
12.2013 - 11.2015
Office Manager / SR. Medical Assistant
SOTO MEDICAL ASSOCIATES
02.2005 - 05.2013
Medical Office Manager Co-ordinator/ Billing/ Coding
WMC HEALTH GROUP, LLC
ASSOCIATES - OCCUPATIONAL ADVANCE MEDICAL
ASSISTANT NATIONAL SCHOOL OF TECHNOLOGY
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