Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Fatima Lagos

Orange Park,FL

Summary

Experienced in administrative management, organized Office Manager excelling at prioritizing projects and effectively multitasking to achieve goals. Methodical and detail-oriented, thriving as a team player with expertise in team leadership. Offering strong work ethic and dedication to driving success and ensuring efficient operations within the workplace.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Center Administrator

Penate Medical Center
03.2022 - 09.2023
  • Managed financial tasks such as budget development, expense tracking, invoice processing to maintain fiscal responsibility.
  • Conducted regular evaluations of staff performance, providing constructive feedback for professional growth.
  • Implemented center policies and procedures, ensuring compliance with state regulations and licensing requirements.
  • Oversaw facility maintenance, ensuring clean, safe, and inviting learning environment for students and staff.
  • Assisted in recruitment, hiring, training, and retention of high-quality employees to support center goals.
  • Provided guidance and support to new employees during their onboarding process contributing to successful integration into the team.
  • Fostered an inclusive atmosphere that promoted diversity and respected individual differences among students and staff.
  • Resolved conflicts among students or staff members effectively by implementing conflict resolution techniques.
  • Managed the daily operations for optimal center performance, ensuring a smooth and efficient workflow.
  • Enhanced operational efficiency by streamlining administrative processes and implementing time-saving strategies.
  • Facilitated communication between center staff, families, district personnel, and other stakeholders to promote collaboration and information sharing.
  • Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
  • Reviewed and sent medical records to other physicians upon request.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Maintained optimal supply levels by closely monitoring and proactively replenishing supply inventory.
  • Enhanced patient satisfaction with timely follow-ups and communication regarding their appointments and test results.
  • Improved office ambiance with thoughtful decor changes, making patients feel more at ease.
  • Managed emergency appointment requests efficiently, ensuring critical care was not delayed.

Medical Office Manager

SOTO MEDICAL ASSOCIATES
11.2017 - 06.2019
  • Managed the daily operations of a renowned, high-volume family practice with Doctor Jose Soto, the late celebrated physician, and frequent guest of the Mega TV show 'Ahora Con Oscar Haza
  • Administrative duties (answering phones, scheduling appointments, maintaining medical records, patient processing)
  • Took patient's medical histories and vital signs; performed venipuncture, injections
  • Ensured the sanitation and maintenance of all facilities, exam room, and equipment.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Recruited, interviewed, and hired new staff
  • Completed physician credentialing, license renewal and reappointment
  • Conducted billing and collection audits to ensure regulatory compliance.

Medical Billing Manager

WMC HEALTH GROUP, LLC
11.2015 - 08.2017
  • Co-ordinated multi-faceted medical office
  • Ensured patient information was obtained correctly and filed properly
  • Assisted patients and their family with procedural and diagnostic information
  • Submitted insurance claims and followed up with insurance companies
  • Maintained records of medical staff, and reviewed credentials of new/ existing staff members
  • Managed input, verification, and transmission of information for payroll, billing, and data
  • Supervised Medicare Accounting Coordinator, Data Entry Clerk, Receptionist, Client Service Supervisor, and Support Clerk
  • Maintained ledger; reconciled accounts and provided financial and payroll reports to branch director.
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Increased patient satisfaction by addressing billing inquiries promptly and professionally.
  • Reduced denied claims through diligent review, correction, and resubmission of errors.
  • Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
  • Managed team of dedicated medical billers, focusing on professional development opportunities and maintaining positive work environment conducive to high levels of productivity.
  • Streamlined claim appeals process by creating clear documentation guidelines and templates for staff use.
  • Maintained up-to-date knowledge of regulatory changes impacting medical billing practices to ensure ongoing compliance within torganization.
  • Enhanced revenue cycle management by overseeing timely and accurate claims submission.
  • Trained team members on best practices in medical billing, ensuring consistent high-quality work across department.
  • Collaborated with providers and staff to ensure accurate coding for billing purposes.
  • Developed policies and procedures for medical billing department, establishing strong foundation that supported growth and operational success within organization.
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques.
  • Conducted performance reviews and implemented improvement plans.
  • Facilitated cross-departmental collaboration between clinical teams as well as finance and administrative staff to ensure seamless integration of billing-related tasks into daily workflows.
  • Evaluated vendor contracts for external services such as collections agencies or clearinghouses, negotiating favorable terms that improved bottom-line results.
  • Worked with customers to develop payment plans and bring accounts current.
  • Performed billing, collection, and reporting functions for office generating over $[Amount] annually.

Medical Assistant

Holistic Women Care
12.2013 - 11.2015
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Administrative Duties as described above, with emphasis on holistic care for female patients.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including young adult, geriatric, and challenging cases.

Office Manager / SR. Medical Assistant

SOTO MEDICAL ASSOCIATES
02.2005 - 05.2013
  • Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
  • Coordinated referrals to specialists when needed; Liaised with external healthcare providers, ensuring seamless continuity of care for patients.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.

Education

ASSOCIATES in OCCUPATIONAL ADVANCE MEDICAL ASSISTANT -

NATIONAL SCHOOL OF TECHNOLOGY
Miami, FL
01.2005

Skills

  • Motivated, results-driven manager with strong interpersonal and communication skills
  • Experienced Office Manager in charge of medical billing/ payroll / accounts payable/ scheduling / coding and Human resources
  • Bilingual (English, Spanish)
  • Excel
  • Medical experience Patient care
  • Phlebotomy
  • Injections
  • Venipuncture
  • Medical Coding
  • Medical Office Management
  • Medical Receptionist
  • Medical Records
  • Medical Scheduling
  • Triage
  • Insurance Verification
  • Medical Terminology
  • Phone Etiquette
  • Quality Assurance
  • Laboratory Experience
  • Leadership
  • Strong Work Ethic
  • HIPAA Regulations Understanding
  • Effective Multitasking
  • Professional telephone etiquette
  • Computer Software Proficiency
  • Medical coding familiarity
  • Attention to Detail Focus
  • Team Leadership
  • Staff Scheduling
  • Medical Practice Operations
  • Attention to Detail
  • Healthcare Compliance Knowledge
  • Conflict Resolution
  • Medical Procedures Scheduling
  • EMR Software
  • Decision-Making Competence
  • Inventory Control Management
  • Team Supervision

Certification

  • CPR, 05/01/22
  • BLS CPR ( Adult/ Child/ Infant), 05/01/22
  • HIPAA, Present
  • HIV/AIDS, Present
  • Bloodborne Pathogens, 05/01/21
  • Phlebotomy Certificate, 06/01/20
  • Phlebotomy 40 hour Course

Personal Information

Willing To Relocate: Anywhere

Timeline

Center Administrator

Penate Medical Center
03.2022 - 09.2023

Medical Office Manager

SOTO MEDICAL ASSOCIATES
11.2017 - 06.2019

Medical Billing Manager

WMC HEALTH GROUP, LLC
11.2015 - 08.2017

Medical Assistant

Holistic Women Care
12.2013 - 11.2015

Office Manager / SR. Medical Assistant

SOTO MEDICAL ASSOCIATES
02.2005 - 05.2013

ASSOCIATES in OCCUPATIONAL ADVANCE MEDICAL ASSISTANT -

NATIONAL SCHOOL OF TECHNOLOGY

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Fatima Lagos