Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fatima Lara Granados

Edison,NJ

Summary

Hardworking professional, known for productivity and ability to complete tasks swiftly. Possess specialized skills in customer service, data entry, and appointment scheduling. Excel in communication, problem-solving, and multitasking, ensuring the smooth operation of front desk activities. Well-organized in managing check-in and check-out procedures, and coordinating services with diverse team members.

Overview

2
2
years of professional experience

Work History

Guest Service Team Leader

Supercharged Entertainment
Edison, New Jersey
05.2024 - Current
  • Supervised a team of Guest Service Representatives, providing guidance and support when needed.
  • Managed daily operations to ensure smooth flow of guest interactions.
  • Managed guest inquiries and resolved issues promptly and professionally.
  • Assisted in the development of guest service standards and training materials for new staff members.

Front Desk Receptionist

G&E Auto Repair
Fords, New Jersey
03.2024 - 08.2024
  • Scheduled appointments and maintained the front desk calendar for smooth operations.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Guest Service Team Member

Supercharged Entertainment
Edison, NJ
08.2023 - 05.2024
  • Resolved guest inquiries and concerns to enhance overall experience.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Maintained accurate records of all guest accounts using property management system.
  • Provided detailed information about services, amenities, attractions and local area for guests.

Education

High School Diploma -

Excel High School
Minnetonka, MN
09-2024

Woodbridge High School
Woodbridge

Associate of Science -

Middlesex County College
Edison, NJ

Skills

  • Customer service
  • Data entry proficiency
  • Team collaboration
  • Time management
  • Multitasking and organization
  • Communication skills

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Guest Service Team Leader

Supercharged Entertainment
05.2024 - Current

Front Desk Receptionist

G&E Auto Repair
03.2024 - 08.2024

Guest Service Team Member

Supercharged Entertainment
08.2023 - 05.2024

High School Diploma -

Excel High School

Woodbridge High School

Associate of Science -

Middlesex County College

Similar Profiles

  • THOMAS ROY

    THOMAS ROYTHOMAS ROY

    Ninja Wipeout Marshall (Team Lead) at Supercharged EntertainmentNinja Wipeout Marshall (Team Lead) at Supercharged Entertainment

  • Steven Navarro

    Steven NavarroSteven Navarro

    Lead Barback at Supercharged EntertainmentLead Barback at Supercharged Entertainment

  • Michael Phelan

    Michael PhelanMichael Phelan

    Wipeout Marshall at Supercharged EntertainmentWipeout Marshall at Supercharged Entertainment

  • Aprant Sahoo

    Aprant SahooAprant Sahoo

    Project Intern at Harshi Construction LLCProject Intern at Harshi Construction LLC

  • Laura Bravo

    Laura BravoLaura Bravo

    Patient Intake Representative at JFK Advanced Medical ImagingPatient Intake Representative at JFK Advanced Medical Imaging

CREATE PROFILE