Fatima Lee
Grand Rapids,MI
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Customer Service Assistant
New city neighbors
Grand Rapids , MI
06.2021 - 12.2030
- Greeted customers in a friendly manner and assisted with their inquiries.
- Completed day-to-day duties accurately and efficiently.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided product knowledge to customers through effective communication.
- Managed stock levels by ordering necessary supplies when needed.
- Maintained a clean and organized work area at all times.
- Collaborated closely with colleagues to meet customer needs.
- Provided top quality control and eliminated downtime to maximize revenue.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
Education
Emergency Management
Life Ems
Grand Rapids, MI03-2025
Skills
- Request management
- Complaint resolution
- Customer consultation
- Quality assurance controls
- Payment processing
- Cash handling
- Customer focus
Timeline
Customer Service Assistant
New city neighbors
06.2021 - 12.2030
Emergency Management
Life Ems
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