Summary
Overview
Work History
Education
Skills
Timeline
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Fatima Lofton

Missouri City,TX

Summary

Dynamic leader with a proven track record at Pizza Hut, adept in training delivery and sales leadership development. Excelled in building strategic client relationships and enhancing team performance through effective coaching and mentoring. Achieved significant improvements in training effectiveness and customer satisfaction, leveraging exceptional communication skills and workforce planning expertise.

Overview

19
19
years of professional experience

Work History

Restaurant District Manager

Pizza Hut
Chicago, IL
06.2017 - 04.2023
  • Developed and implemented training plans for employees to ensure they had the necessary skills and knowledge to perform their jobs effectively.
  • Monitored quality control processes throughout the organization's learning environment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
  • Produced reports and maintained training documents to support training activities.
  • Approved new training techniques and suggested enhancements to optimize existing training programs.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Service Manager

Olive Garden Restaurant
Chicago , IL
05.2015 - 05.2017
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Resolved customer complaints in a timely manner.
  • Monitored service performance metrics to identify areas of improvement.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Trained new employees on the use of customer relationship management software systems.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Reviewed customer billing statements for accuracy prior to release.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Hired and trained service department staff to drive performance.

General Manager

Pizza Hut
Chicago, IL
11.2003 - 04.2015
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments, and direction.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.

Education

Some College (No Degree) - Business Management

Triton College
River Grove, IL

Skills

  • Leadership training
  • Training delivery
  • Sales leadership development
  • New hire on-boarding
  • Staff development
  • New employee training
  • Coaching and mentoring
  • Performance metrics
  • Workforce planning
  • Exceptional communicator
  • Team development strategies
  • Team direction
  • Product development

Timeline

Restaurant District Manager

Pizza Hut
06.2017 - 04.2023

Service Manager

Olive Garden Restaurant
05.2015 - 05.2017

General Manager

Pizza Hut
11.2003 - 04.2015

Some College (No Degree) - Business Management

Triton College

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Fatima Lofton