Fatima Louis
Dallas,TX
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
2
2
years of professional experience
Work History
Concierge/Front Desk Manager
The Waterford At Fort Worth
10.2021 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Caregiver, Special Needs
Reliant Home Health Agency
01.2023 - 06.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Order Puller
Amazon
01.2022 - 07.2022
- Checked each order for completeness and accuracy.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Loaded and unloaded freight containers and deliveries.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Skills
- Telephone Etiquette
- Data Analysis and Modeling
- Automated Telephone Systems
- Planning and Prioritization
- Maintenance Requests
- Customer Service Management
- Coordinate Schedules
- Staff Training
- Microsoft Office
- Calendar Management
- Shift Scheduling
- Multi-Line Phone Systems
- Lobby Auditing
- Administrative Support
- Strategic Planning
- Written and Oral Communications
- Check-In and Check-Out Procedures
- Conflict Management
- Guest Safety
- Problem-Solving Skills
Timeline
Caregiver, Special Needs
Reliant Home Health Agency
01.2023 - 06.2023
Order Puller
Amazon
01.2022 - 07.2022
Concierge/Front Desk Manager
The Waterford At Fort Worth
10.2021 - Current
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