Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
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Fatima Maciel

Everett,WA

Summary

Dynamic and results-driven professional with extensive experience in customer relations and team management. Proven ability to enhance operational efficiency and deliver exceptional service. Skilled in organizational tasks and social perceptiveness, consistently ensuring customer satisfaction while maintaining a clean and productive environment. Reliable and trustworthy team player dedicated to achieving goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

Sno-isle Food Co-op
Everett, Washington
11.2024 - 06.2025
  • Delivered exceptional customer service to elevate shopping experiences.
  • Assisted customers with product inquiries and store promotions, enhancing engagement.
  • Supported promotional displays to boost interest in featured products.
  • Guided customers in locating specific items while addressing inquiries and providing product advice.

Stadium Cashier

Ivar’s Sports & Entertainment
Seattle, Washington
04.2024 - 09.2024

FOH Staff Member

Chick-fil-A
Everett, WA
11.2023 - 04.2024
  • Facilitated setup and breakdown of restaurant operations for each shift.
  • Ensured cleanliness of dining area, including tables and floors.
  • Processed payments accurately through POS system to enhance transaction efficiency.
  • Maintained in-depth knowledge of menu items to address customer inquiries.

Stadium Cashier

Ivar's Sports & Entertainment
Seattle, WA
06.2023 - 10.2023
  • Delivered exceptional customer service in a fast-paced environment.
  • Verified legal age of customers for alcohol purchases and served beverages efficiently.
  • Assisted with setup of booths and displays prior to events.
  • Strictly adhered to safety protocols while engaging with guests.

Retail Sales Floor Associate

The North Face Inc.
Marysville, WA
02.2023 - 06.2023
  • Welcomed customers upon store entry and assisted in locating desired items.
  • Maintained sales floor by stocking shelves, organizing merchandise, and ensuring cleanliness.
  • Operated cash register for accurate and efficient processing of customer purchases.
  • Delivered knowledgeable product information regarding features, benefits, and usage instructions.

Crew Member

McDonald's
Mill Creek, WA
03.2022 - 02.2023
  • Ensured quality product preparation while adhering to portion control and presentation standards.
  • Facilitated team efficiency by swiftly completing assigned tasks.
  • Entered orders into computer system, communicating special requests and food allergies to kitchen staff.

Shift Leader

Little Caesars Pizza
Everett, WA
06.2018 - 06.2021
  • Delegated daily tasks to enhance team productivity and efficiency.
  • Enforced company policies to elevate operational standards across all departments.
  • Collaborated with customers to identify needs and resolve various issues.
  • Facilitated store opening by establishing office space, configuring computers, and setting up cash registers.
  • Implemented training programs for new hires to ensure effective onboarding.

Sales Floor Associate

Dollar Tree
Everett, WA
12.2020 - 06.2021
  • Operated cash register, processing payments and providing accurate change.
  • Completed daily recovery tasks to maintain cleanliness and organization for maximum productivity.
  • Checked shelves to assess replenishment needs and stocked new merchandise accordingly.

Education

High School Diploma -

Mariner High School
Everett, WA
06.2019

Washington State University
Pullman, WA

Skills

  • Customer relations management
  • Team leadership
  • Interpersonal skills
  • Dependability and trustworthiness
  • Organizational abilities
  • Social awareness

Certification

  • MAST Alcohol Permit
  • Food Handler's Permit

Languages

English
Native/ Bilingual
Spanish
Full Professional

Affiliations

  • Volunteering at animal shelters
  • Fostering animals

References

References available upon request.

Timeline

Cashier

Sno-isle Food Co-op
11.2024 - 06.2025

Stadium Cashier

Ivar’s Sports & Entertainment
04.2024 - 09.2024

FOH Staff Member

Chick-fil-A
11.2023 - 04.2024

Stadium Cashier

Ivar's Sports & Entertainment
06.2023 - 10.2023

Retail Sales Floor Associate

The North Face Inc.
02.2023 - 06.2023

Crew Member

McDonald's
03.2022 - 02.2023

Sales Floor Associate

Dollar Tree
12.2020 - 06.2021

Shift Leader

Little Caesars Pizza
06.2018 - 06.2021

High School Diploma -

Mariner High School

Washington State University