Fatima Majdali
Enola,PA
Summary
Criminal Justice student seeking a 180 hour internship experience from January to March 2026. Specific interests in the areas of investigation, intelligence and crime analysis, private investigation. Four years of customer service experience.
Overview
4
4
years of professional experience
Work History
Mailroom Worker
Central Penn
07.2025 - Current
- Coordinated daily mail distribution across departments, ensuring timely and accurate delivery of correspondence.
- Operated high-volume mailing equipment, maintaining efficiency and reducing downtime during peak periods.
- Implemented streamlined sorting processes, enhancing workflow and improving overall mail handling accuracy.
- Monitored inventory levels of mailing supplies, initiating orders to prevent shortages and maintain operational flow.
Learning Hub
Central Penn
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Crew Member
McDonald's
10.2023 - Current
- Resolved customer concerns effectively, enhancing overall satisfaction and loyalty to the brand.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Crew Member
Dunkin Donuts
12.2024 - 03.2025
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
Dairy Queen Grill & Chill
09.2024 - 12.2024
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Operated kitchen equipment and adhered to food safety standards to maintain product quality.
- Prepared menu items efficiently, contributing to timely order fulfillment during peak hours.
- Collaborated with team members to streamline operations and reduce wait times for customers.
- Handled cash register transactions accurately, ensuring proper cash management throughout shifts.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Waitress
Cornwall Manor Retirement Community
01.2022 - 10.2023
- Provided exceptional customer service to residents, ensuring satisfaction and comfort during dining experiences.
- Collaborated with kitchen staff to ensure timely delivery of meals and accurate order fulfillment.
- Assisted in training new waitstaff on restaurant procedures and service standards.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
Education
Bachelor of Science - Criminal Justice
Central Penn College
Enola, PA05-2026
High School Diploma -
Cedar Crest High School
Lebanon, PA06-2024
Skills
- Equipment operation
- Problem-solving
- Inventory management
- Process optimization
- Cash handling
- Time management
- Communication skills
- Fast-paced adaptability
- Relationship building
Languages
French
Full Professional
Arabic
Native or Bilingual
Timeline
Mailroom Worker
Central Penn
07.2025 - Current
Crew Member
Dunkin Donuts
12.2024 - 03.2025
Learning Hub
Central Penn
10.2024 - Current
Crew Member
Dairy Queen Grill & Chill
09.2024 - 12.2024
Crew Member
McDonald's
10.2023 - Current
Waitress
Cornwall Manor Retirement Community
01.2022 - 10.2023
Bachelor of Science - Criminal Justice
Central Penn College
High School Diploma -
Cedar Crest High School
Clubs and Organizations
BSU Club Member
AAB Club Member and treasure