Fatima Martins

Work History

Bose Corporation

05.2018 - 04.2023

Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Implemented project management techniques to overcome obstacles and increase team productivity.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
Reviewed order terms and conditions with customers to comply with company policy.
Developed standard operating procedures for team to follow and maintained records of activities.
Conducted root cause analysis in deficient areas to identify and resolve issues.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Bose Corporation

07.2014 - 04.2018

Set up new customer accounts and updated existing profiles with latest information.
Resolved complex billing and payment issues for balanced, accurate accounts.
Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
Liaised with sales, marketing and customer service teams to support smooth account management operations.
Analyzed financial data and generated accurate, insightful reports for management.
Prospected for new customers in target areas or demographics to bring in new business.
Informed customers of promotions to increase sales productivity and volume.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Trained new employees on customer service, money handling and organizing strategies.
Developed and maintained strong working relationships with professionals within assigned territory.
Attended monthly sales meetings and quarterly sales trainings.
Quoted prices, credit terms and other bid specifications.
Managed retail point of sale system (Shopify) to ensure smooth customer purchase and inventory needs at show events.
Monitored and adjusted inventory levels to meet customer needs and demands.
Developed inventory reports to provide management with comprehensive data on inventory levels.

Bose Corporation

07.2007 - 07.2014

Conduct claim investigations by gathering all facts to analyze and determine claim liability based on carrier regulations, transportation contract terms and practices.
Work with field managers, customer service, and parties involved throughout investigation phase.
Work with Vendors and Buyers regarding receiving issues.
Assist with year-end closings and Audit.
Coordinated incoming and outgoing shipments to maintain schedules.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Verified transactions, product orders and shipping dates and entered information into databases and reports.
Provided customers with status updates for tracked packages.
Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
Monitored inbound and outbound freight operations to establish timely delivery of packages.
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.

The Holmes Group

01.2001 - 06.2007

Perform variety of administrative duties in support of Finance/Collections Dept
Filing of Freight Claims for damaged/lost goods
Processing departmental proof of deliveries/goods receipts for Collections Group
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Assisted coworkers and staff members with special tasks on daily basis.
Analyzing customer Deductions, Claims, and Chargebacks
Assist Senior Management with Collections.
Executed record filing system to improve document organization and management.