Fatima Medrano
McKinney,TX
Summary
Dedicated Nationally Registered Certified Medical Assistant with a robust background in customer service, demonstrating exceptional interpersonal skills and a commitment to patient-centered care. Proven ability to effectively handle diverse customer needs, resolve issues, and ensure satisfaction. Experienced in maintaining a positive and professional demeanor in fast-paced environments. Eager to apply practical customer service experience alongside medical training to deliver compassionate care and support to patients
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant/Vaccine Coordinator
North Dallas Children’s Clinic
03.2025 - Current
- Provide direct patient care in a pediatric setting, including taking vital signs, administering vaccines, performing vision/hearing screenings, and assisting with exams.
- Coordinate and manage all vaccine-related tasks as Vaccine Coordinator, including inventory management, ordering, storage compliance, and VFC program documentation.
- Maintain accurate and up-to-date immunization records in the electronic health record (EHR) system.
- Prepare patients and exam rooms for provider visits, ensuring a clean, safe, and child-friendly environment.
- Perform routine administrative duties such as scheduling appointments, verifying insurance, and answering patient inquiries.
- Ensure compliance with all state and CDC guidelines for vaccine handling, storage, and administration.
- Educate parents and guardians on immunization schedules, vaccine benefits, and post-vaccine care.
- Collaborate with providers and nursing staff to support smooth clinic flow and quality patient care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Used Epic to maintain and update various medical records.
GM/Fulfillment
Target
11.2021 - 03.2025
- Resolve customer concerns efficiently and escalate complex issues to management as needed.
- Operate cash register and handle transactions accurately.
- Assist customers in finding products and handle transactions accurately.
- Assist customers in finding products and provide recommendations.
- Collaborate with team members to achieve sales goals and ensure a positive shopping experience.
Externship
Casper Sport Chiropractic & Spine
11.2024 - 12.2024
- Greet and check-in patients.
- Record patient medical history and personal information.
- Verify patient insurance information.
- Answer patient inquiries and provide instructions on procedures.
- Sterilize and prepare medical instruments.
- Provide patients with instructions for at-home care or medication.
- Accurately document patient interactions, procedures, and physician notes in the electronic health record (EHR).
- Follow proper sanitation and sterilization procedures.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
Carhop
Sonic
05.2021 - 10.2021
- Greeted customers warmly and take their food and drink orders accurately.
- Ensured orders are complete and verify customer satisfaction.
- Kept work area, dining area, and drive-in lanes clean and organized.
- Adhered to food safety and hygiene standards to maintain a safe dining environment.
- Promoted current specials, discounts, or new menu items to customers.
- Balanced orders on trays weighing over 10 lbs and delivered them to cars.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Operated headset communication system to take orders quickly and accurately from customers.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Accurately operated cash register to process customer payments.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
Cashier
La Super
09.2020 - 04.2021
- Assisted customers with locating products, answered questions about products, and provided recommendations if needed.
- Ensured correct change is given and verify the authenticity of payments.
- Maintained awareness of potential theft or fraudulent activities and reported any suspicious behavior to management.
- Assisted with stocking shelves, rotating merchandise, and maintaining displays as needed.
- Informed customers about loyalty programs, promotions, and discounts offered by the store.
Education
Medical Assistant Program - Medical Assisting
Arlington Career Institute
Arlington, TX12.2024
High School Diploma -
The Colony High School
The Colony, TX12.2020
Skills
- Professional communication
- Adaptability
- Customer Relationship
- Strong written and verbal communication
- Infection control and sterilization
- Sterile tray setup
- SOAP documentation
- Patient education
- Vital signs proficient
- OSHA and HIPAA compliance
- EKG, UA, ESR, HCG, glucose test
- Injections
- Phlebotomy
- Patient-focused care
Accomplishments
- Recognized for outstanding dedication to patient care.
Certification
- BLS/CPR
- NRCMA
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Vaccine Coordinator
North Dallas Children’s Clinic
03.2025 - Current
Externship
Casper Sport Chiropractic & Spine
11.2024 - 12.2024
GM/Fulfillment
Target
11.2021 - 03.2025
Carhop
Sonic
05.2021 - 10.2021
Cashier
La Super
09.2020 - 04.2021
Medical Assistant Program - Medical Assisting
Arlington Career Institute
High School Diploma -
The Colony High School
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