Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Fatima Mills

The Bronx,NY

Summary

Operations Coordinator highly adept in sales software, client retention, data analysis, and research. Sound knowledge of CRM platforms that support revenue forecasting and campaign delivery. Results-oriented and organized with extensive experience working in Sales,Marketing, and Advertising to consistently meet operational and team targets.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Revenue Operations Coordinator

Aki Technologies
01.2023 - 01.2024
  • Reporting & Database Management/Systems Administration and Strategy
  • Providing support on report creation requests and assisting in forecasting
  • Maintaining dashboards for teams across the company
  • Ensuring accuracy of data in Salesforce and assisting in improvement projects, requests, and automation
  • Developing and maintaining team capacity/planning models, organizational structures, and cross-functional initiatives to increase synergies across the teams
  • Identifying the metrics that define success for our teams and develop the systems and processes to track and report on them
  • Taking ownership of high-impact projects/programs to deliver on our onboarding and account management goals.

Sales Coordinator

Aki Technologies
03.2022 - 12.2022
  • Produced marketing collateral for use with prospective clients and designed brochures and presentations highlighting product features.
  • Worked with production teams to assess, update and optimize delivery dates for customers.
  • Assisted with budgeting, forecasting and tracking of sales performance against goals.
  • Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
  • Acted as main point of contact in matters relating to client concerns and needs.

Revenue Operations Coordinator

CrossBorder Solutions
08.2021 - 03.2022
  • Contacted and cultivated relationships with potential leads through outbound calling/telemarketing activities to set phone/web demo appointments for the sales team
  • Conducted online research to refine lead contacts
  • Presented, promoted, and sold products and services using business capabilities to existing and prospective customers
  • Reignited unperformed previously set sales demos from past months
  • Met monthly performance targets and required daily KPIs through use of Salesforce CRM.

Social Media Coordinator

The City College of New York
03.2018 - 03.2020
  • Generated interest for new and upcoming product and service releases by managing social media accounts.
  • Used editing and graphic design tools to create content and visuals for social channels.
  • Assisted in developing advertising campaigns across multiple platforms to increase brand awareness and engagement levels by 30%.

Education

Bachelor of Arts - BA - Psychology and Black Studies

The City College of New York
09.2020

Skills

  • Data Analysis
  • Research
  • Strategy
  • Project Scheduling
  • Employee Database Management
  • Forecasting
  • Risk Management
  • Operations Management
  • Project Management
  • Customer Relationship Development
  • Customer Relationship Management

Certification

The Boyd Initiative- Introduction to Advertising and Media

References

References available upon request.

Timeline

Revenue Operations Coordinator

Aki Technologies
01.2023 - 01.2024

Sales Coordinator

Aki Technologies
03.2022 - 12.2022

Revenue Operations Coordinator

CrossBorder Solutions
08.2021 - 03.2022

Social Media Coordinator

The City College of New York
03.2018 - 03.2020

Bachelor of Arts - BA - Psychology and Black Studies

The City College of New York

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Fatima Mills