Overview
Work History
Education
Skills
Websites
Projects
Volunteer Experience
Timeline
Generic

Fatima Mohammad Ali

Tempe,Arizona

Overview

9
9
years of professional experience

Work History

Fulfillment Associate

Amazon
Phoenix, USA
01.2017 - Current
  • Improve order processing and delivery to customers by 14% and enhanced customer satisfaction ratings to 4/5; recommended approach to address customer requests and implemented sales data software
  • Enhanced customer satisfaction by 20% through proactive communication, resolving an average of 50+ customer inquiries daily and ensuring timely and accurate resolutions to improve the overall Amazon experience
  • Investigated and resolved over 100 cases of potentially fraudulent customer activities per month, analyzing account patterns and collaborating with loss prevention teams to reduce fraud-related losses by 15%

Volunteer

The Women at Amazon Organization
Phoenix, USA
05.2021 - 07.2021
  • Organized 5+ events and initiatives to empower women at Amazon, engaging over 200 participants and increasing community involvement by 25% while fostering a supportive and inclusive workplace environment
  • Led a charity drive to distribute hundreds of school supplies to single mothers, marking financial challenges and supporting children's education
  • Publicized events through social media platforms, effectively increasing engagement and participation

Server

Chipotle
San Diego, USA
06.2016 - 12.2017
  • Trained 35 new employees on the position's responsibilities to ensure smooth operations
  • Provided high-quality customer service to more than 100 guests per day, working with other team members to create a dining experience and ensure return visits

Education

Bachelor of Science - Communication

Arizona State University
Tempe, Arizona
05.2026

Skills

  • Microsoft Access
  • Microsoft PowerPoint
  • Excel
  • Public Speaking
  • Teamwork
  • Storytelling
  • Brand Messaging

Projects

Community Action Plan, ASU 230, Tempe, AZ, 02/24, 04/24, Collaborated with five classmates to address the issue of high school juvenile delinquency, developed a strategic action plan, proposed three targeted interventions, and gained positive feedback from 90% of peers and instructors during the presentation., Presented findings with a team of five, utilizing 10+ research-based articles to deliver a persuasive and well-supported presentation to an audience of 30+ peers and instructors, earning a project grade of 95%.

Volunteer Experience

Volunteer, The Women at Amazon Organization, Phoenix, AZ, 05/21, 07/21, Organized 5+ events and initiatives to empower women at Amazon, engaging over 200 participants and increasing community involvement by 25% while fostering a supportive and inclusive workplace environment., Led a charity drive to distribute hundreds of school supplies to single mothers, marking financial challenges and supporting children's education., Publicized events through social media platforms, effectively increasing engagement and participation.

Timeline

Volunteer

The Women at Amazon Organization
05.2021 - 07.2021

Fulfillment Associate

Amazon
01.2017 - Current

Server

Chipotle
06.2016 - 12.2017

Bachelor of Science - Communication

Arizona State University
Fatima Mohammad Ali