Flor Elena Gonzalez Mora
DFW Metroplex
Summary
- Benefits professional with 3+ years of experience supporting annual enrollment, eligibility, and employee benefits, backed by 10+ years of management experience, and 20+ years in customer service.
- Proven ability to analyze benefits data, validate accuracy, and ensure compliance with plan rules and administrative requirements.
- Strong experience collaborating with internal stakeholders, employees, carriers, and third-party administrators.
- Detail-oriented, with strong organizational skills, and able to meet strict deadlines in a fast-paced environment.
- Proficient in Microsoft Excel, Word, Outlook, PowerPoint, and Teams.
- Bilingual in English and Spanish.
Overview
23
23
years of professional experience
Work History
Workers' Compensation / Benefits Specialist
Carrollton-Farmers Branch ISD (CFB-ISD)
Carrollton
01.2023 - Current
- Support new hire and annual enrollment, including online enrollment processing and post-enrollment employee assistance.
- Assist employees with benefits-related questions regarding medical, dental, vision, disability, and voluntary benefits.
- Analyze employee benefits and claim data to ensure administrative accuracy and compliance.
- Collaborate with insurance carriers, third-party administrators, and vendors to resolve coverage, eligibility, claims, and disability status issues.
- Interpret benefits guidelines and administrative rules to provide accurate employee guidance.
- Maintain detailed electronic and physical benefits records; prepare reports and documentation to support audits and reviews.
- Support continuous process improvements to enhance employee experience and operational efficiency.
Administrative Secretary / Student Services Coordinator
Carrollton-Farmers Branch ISD (CFB-ISD)
Carrollton
01.2015 - 01.2023
- Provided cross-functional administrative support in a high-volume environment.
- Managed payroll-related timekeeping, absence approvals, and reporting for 40+ employees.
- Administered budgets, purchase orders, and vendor payments, ensuring accuracy and accountability.
- Maintained confidential records and validated data for accuracy and compliance.
- Served as a liaison between leadership, staff, vendors, and service providers.
- Delivered bilingual (English/Spanish) communication and interpretation services.
Co-Owner & Chief Operating Officer (COO)
Adhesivos Adheniz SA
Guadalajara
01.2003 - 01.2014
- Managed payroll, budgeting, and financial reporting with a high level of accuracy.
- Coordinated vendor relationships, validated invoices, and resolved discrepancies.
- Supported audits and operational decision-making through accurate documentation.
Education
Associate of Applied Science - Business/Accounting
Dallas College - Brookhaven Campus
Farmers Branch, TXSkills
- Microsoft Excel
- Word
- Outlook
- PowerPoint
- Teams
- Benefits Administration Systems
- Adobe
- Google Workspace
- Bilingual (Spanish)
Timeline
Workers' Compensation / Benefits Specialist
Carrollton-Farmers Branch ISD (CFB-ISD)
01.2023 - Current
Administrative Secretary / Student Services Coordinator
Carrollton-Farmers Branch ISD (CFB-ISD)
01.2015 - 01.2023
Co-Owner & Chief Operating Officer (COO)
Adhesivos Adheniz SA
01.2003 - 01.2014
Associate of Applied Science - Business/Accounting
Dallas College - Brookhaven Campus