Jocelynn Gutierrez Garcia
Summary
A proactive and adaptable professional with a strong work ethic, I thrive in dynamic environments and excel at balancing multiple priorities. Known for building lasting relationships and delivering exceptional service, I am skilled at identifying customer needs and offering tailored solutions that drive sales. With a focus on upselling and cross-selling, I consistently exceed sales targets while ensuring a seamless, positive experience for every customer. A trusted team player with a customer-first approach, I combine strong communication, problem-solving, and organizational skills to contribute to long-term business success.
Overview
6
6
years of professional experience
Work History
Bartender
The Colony Wine Bar
01.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Private Dog Sitter
individual company
03.2019 - Current
- I usually pick this up if I have any available days or weeks where I don't mind to commute driving
- Demonstrated strong problem-solving skills when dealing with difficult behaviors or medical issues while also following precise feeding instructions and schedules to provide accurate and thorough care
- Provided affectionate care to all animals under my supervision by playing with them, providing treats, and giving cuddles when needed
- Developed strong communication skills while interacting with pet owners to discuss their pet's needs
- Enforced rules set out by pet owners regarding food intake or exercise schedules and provided feedback on how well these guidelines were being followed
Attorney Assistant
Harris Law Firm
01.2019 - 01.2024
- Maintained strict confidentiality of sensitive client information and adhered to professional ethics standards at all times.
- Prepared detailed expense reports for attorney review and reimbursement submission. Regularly worked with Excel and proofread legal documents for accuracy, following up with consultations as needed.
- Assisted attorneys with case preparation by conducting thorough research and analysis of relevant laws and regulations to inform case strategy.
- Coordinated with opposing counsel to schedule depositions, mediations, and other litigation events, while also managing timely communication between clients and attorneys through meetings and conference calls.
Customer Service Representative
Target
04.2021 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
Fulfillment Associate
Amazon
09.2020 - 02.2021
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Education
Some College - Business Administration And Management
Collin County Community College
Plano, TXHigh School Diploma -
Wylie High School
05-2019
Skills
- Microsoft Word, Excel, and PowerPoint
- Workflow Delegation
- Data Integration
- Resource Planning
- Graphic Design
- Team Building
- Health & Safety Management
- Strong Customer Service Skills
- Attention to Detail
- Organization Skills
- Marketing and sales experience
- Financial records oversight
Languages
English
Spanish
Timeline
Bartender
The Colony Wine Bar
01.2024 - Current
Customer Service Representative
Target
04.2021 - 11.2022
Fulfillment Associate
Amazon
09.2020 - 02.2021
Private Dog Sitter
individual company
03.2019 - Current
Attorney Assistant
Harris Law Firm
01.2019 - 01.2024
Some College - Business Administration And Management
Collin County Community College
High School Diploma -
Wylie High School