FATIMA NUNEZ
Brooklyn
Summary
Experienced Front Desk Receptionist with over 6 years of proven experience in dental and healthcare settings. Highly skilled in managing front desk operations with meticulous attention to detail. Demonstrated expertise in appointment scheduling, insurance form processing, and delivering exceptional customer service. Proficient in Microsoft Excel and specialized software like Dentrix and Patterson EagleSoft, ensuring streamlined and error-free administrative tasks. Committed to enhancing client satisfaction and optimizing office efficiency through exceptional organizational skills and an unwavering focus on detail.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Aarons Dental Care
09.2020 - 05.2024
- Managed front desk operations in a high-paced dental office.
- Streamlined appointment scheduling, enhancing client experience.
- Handled phone inquiries, ensuring prompt and accurate responses.
- Processed insurance forms and dental billing, improving office efficiency.
- Liaised with dental supply vendors, maintaining optimal stock levels.
Front Desk Receptionist
Smile For Life Orthodontist
07.2019 - 03.2020
- Managed customer interactions with an enthusiastic and supportive demeanor at Smile For Life Orthodontist's front desk.
- Successfully scheduled appointments, enhancing office efficiency and client satisfaction.
- Skillfully handled phone calls, redirecting them appropriately and ensuring smooth communication.
- Processed insurance forms and dental billing records with a detail-focused approach, reducing errors by 30%.
- Maintained office documents, demonstrating strong organizational skills and contributing to a well-managed workspace.
Front Desk Receptionist
Brook-dale Pharmacy
09.2017 - 03.2019
- Managed high-volume phone calls, demonstrating persuasive communication skills
- Efficiently sorted and distributed mail, enhancing office workflow
- Mastered photocopying, scanning, and faxing of crucial documents, ensuring detail-focused record keeping
- Maintained and updated data files, displaying analytical and innovative problem-solving abilities
- Contributed to a positive customer experience through supportive and collaborative front desk operations
Education
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An Academic For Environmental Careers
Brooklyn, NY01.2017
Skills
- Computer literacy
- Flexible Scheduling Including Weekends & Most Holidays
- Insurance Forms Processing
- Team collaboration
- Administrative skills
- Sensitive information handling
- Office administration
- Analytical mastery
- Courteous and professional
- Customer service
Timeline
Front Desk Receptionist
Aarons Dental Care
09.2020 - 05.2024
Front Desk Receptionist
Smile For Life Orthodontist
07.2019 - 03.2020
Front Desk Receptionist
Brook-dale Pharmacy
09.2017 - 03.2019
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An Academic For Environmental Careers
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