Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fatima Ochoa

Sacramento,CA

Summary

Efficient General Merchandiser equipped to handle fast-paced work across large sales floors. Keep customers happy and buying with well-stocked, attractive displays. Offer strong knowledge of retail procedures and sales techniques.


Proactive General Merchandiser delivers optimal customer experiences and optimizes product availability. Demonstrates inventory control proficiency with skilled execution of merchandising strategies. Trusted representative of organizational standards prioritizes customer convenience opportunities.


Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.

Overview

2
2
years of professional experience

Work History

Inbound Expert

Target
10.2021 - 11.2021
  • Improved customer satisfaction by promptly addressing inbound inquiries and providing accurate information.
  • Streamlined communication channels for better efficiency and increased productivity within the team.
  • Enhanced customer relationships through empathetic listening, understanding client needs, and offering tailored solutions.
  • Assisted in training new hires, ensuring a thorough understanding of company policies, procedures, and tools used in daily tasks.

General Merchandiser

Target
03.2022 - Current
  • Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
  • Collaborated with team members to execute promotional events, resulting in increased sales and customer engagement.
  • Managed inventory levels efficiently, ensuring consistent stock availability for high-demand products.
  • Enhanced product visibility by creating eye-catching displays that captured customer interest and promoted sales growth.
  • Assisted with staff training initiatives, improving overall team performance and productivity in the workplace.
  • Conducted regular price audits to maintain accurate pricing information for all products on display.
  • Developed strong relationships with vendors, negotiating favorable terms and conditions for product orders.
  • Maintained a safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Interacted with guests in friendly and knowledgeable way.
  • Stocked shelves to match planogram images and instructions.
  • Greeted customers and directed to requested products.
  • Placed store signage strategically to keep up-to-date advertisements in areas visible to customers.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Streamlined merchandise organization for enhanced store appearance and easier customer navigation.

Education

High School Diploma -

American Legion High School
Sacramento, CA
06.2021

Skills

  • Customer Service
  • Stock Management
  • Quality Control
  • Loss Prevention
  • Team Training
  • Store Cleaning
  • Packing and Shipping
  • Retail Merchandising
  • Records Updating
  • Product Organization

Languages

Spanish
Professional Working

Timeline

General Merchandiser

Target
03.2022 - Current

Inbound Expert

Target
10.2021 - 11.2021

High School Diploma -

American Legion High School
Fatima Ochoa