FATIMA OMAR
Galloway
Summary
Customer service specialist with more than 6 years of experience cultivating strong customer relationships. Proficient in advanced communication and leadership strategies, consistently surpassing performance expectations and driving exceptional customer satisfaction.
Overview
6
6
years of professional experience
Work History
Participant Relations and Outcomes
Columbus Metropolitan Housing Authority
01.2025 - Current
- Processing Annual Recertification, Interim Changes, ability to Issue Vouchers
- Facilitated client assessments to determine eligibility for services and support programs.
- Monitored progress of cases, ensuring compliance with regulations and standards.
- Conducted regular follow-ups with clients to evaluate satisfaction and address concerns promptly.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Client Service Representative
Columbus Metropolitan Housing Authority
03.2023 - 01.2025
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Performed administrative tasks such as filing documents and responding to emails.
- Escalated complex customer inquiries to supervisors when necessary.
- Researched solutions using available resources including internal databases and external sources.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
Customer Representative
Favorite Healthcare Staffing
01.2022 - 01.2023
- Placed healthcare workers at different hospitals to help with Covid outbreaks
- Provided excellent customer service by quickly resolving issues and responding to inquiries
- Maintained a courteous, friendly atmosphere for guests to improve overall satisfaction and customer service standards
- Keeping track of employee schedules and billing on a monthly and quarterly basis
Data Analyst
Nadir Logistics
01.2021 - 01.2023
- Gathered, organized, and tracked data in order to assess current business and market trends
- Corrected any data entry errors to avoid issues like duplication or data degradation in the future
- Identify opportunities and provide solutions using advanced methods
- Prepare weekly management reports on the number of orders, products, and shipments that were successfully delivered
Health Aide
01.2020 - 01.2022
- Assisted patients with dressing, grooming, and feeding requirements, assisting them in overcoming and adapting to mobility limitations
- Set appointments with patients and medical office
- Assisted with mobility by walking and exercising on a regular basis
- Entered information into logbooks, journals, and care plans in order to accurately document and report patient progress
- Kept track of patient care, condition, progress
Education
Columbus State Community College -
Columbus State Community College
01.2022
High School -
Franklin Heights High School
01.2015
Skills
- Data entry
- High-energy attitude
- Critical thinking
- Microsoft Word
- Proficient in MS Office
- Effective team player
- Active listening
- Detail-oriented
- Communication
- Creativity
- Strategic thinking
Languages
English
Native/ Bilingual
Somali
Native/ Bilingual
Timeline
Participant Relations and Outcomes
Columbus Metropolitan Housing Authority
01.2025 - Current
Client Service Representative
Columbus Metropolitan Housing Authority
03.2023 - 01.2025
Customer Representative
Favorite Healthcare Staffing
01.2022 - 01.2023
Data Analyst
Nadir Logistics
01.2021 - 01.2023
Health Aide
01.2020 - 01.2022
High School -
Franklin Heights High School
Columbus State Community College -
Columbus State Community College