Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Fatima Palma

Odessa

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Opal's Table. Proven ability to engage guests and resolve issues swiftly, enhancing satisfaction and loyalty. Adept at multitasking and relationship management, with a solid foundation in sales expertise and problem-solving, ensuring memorable experiences for all patrons.

Overview

7
7
years of professional experience

Work History

Server

Opal's Table
10.2022 - 06.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Au Pair

Marc Clotet and Natalia Sanchez
05.2024 - 12.2024
  • Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
  • Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
  • Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
  • Developed bilingual abilities in [Language] through immersive conversation and activities.
  • Developed creative activities to encourage physical, social and emotional growth.
  • Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.

Lifeguard

YMCA
05.2018 - 08.2020
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.

Education

Associate of Arts - Business

Odessa College
Odessa, TX
05-2021

High School Diploma -

Odessa Senior High School
Odessa, TX
05-2019

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Memory retention
  • Relationship management
  • Multitasking Abilities
  • Team leadership
  • Problem-solving
  • Sales expertise

Languages

Spanish

Timeline

Au Pair

Marc Clotet and Natalia Sanchez
05.2024 - 12.2024

Server

Opal's Table
10.2022 - 06.2025

Lifeguard

YMCA
05.2018 - 08.2020

Associate of Arts - Business

Odessa College

High School Diploma -

Odessa Senior High School

Similar Profiles

CREATE PROFILE
Fatima Palma