FATIMA PEARSON
Public Services Generalist
Cleveland Heights,OH
Summary
To seek an opportunity within the library where I may utilize my experience and skills within a public library. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Public Services Generalist
Cleveland Public Library
11.2023 - Current
- Perform basic public service including assisting patrons to find and reserve materials, facilitate computer use and the use of Library equipment. May assist patrons with basic set up and use of personal devices (e.g., tablets, phones, etc.)
- Perform clerical tasks including writing, typing, entering information into computer, copying, sorting, handling correspondence, filing, word processing, and answering the telephone using good telephone etiquette.
- Charge and discharge materials and routes materials.
- Issue and replace library cards and checks patron records for requested materials.
- Process requests for library materials including printing lists, retrieving items, and preparing items for transit.
- Processes library materials including receiving, transferring, and withdrawing items.
- May replace damaged and worn media cases and labels.
- Assure effective and respectful relations with all Library personnel, patrons, and community representatives.
- Perform other duties as assigned.
Case Investigator (Remote)
Maxim Healthcare Services (CUYAHOGA COUNTY BOARD of HEALTH)
06.2022 - 06.2023
- Understand the Case Investigation, testing, and contact tracing process in the context of a pandemic
- Call and conduct interviews with people with a positive test for COVID-19 to provide instructions and gather information, which is input to the digital system
- Identify close contacts of cases and input to the digital system
- Respond to common questions and provide information/recommendations regarding isolation
- Communicate with cases in a professional and empathetic manner
- Collect information on symptoms during the call and record into digital system
- Coordinate with Care Resource Coordinators if necessary, to refer cases to local support resources
- Exhibit critical thinking during interviews to identify trends, gather additional information, and escalate any risks where necessary
- Understand daily workflow and collaborate across the team.
Disease Intervention Specialist (Remote)
Maxim Healthcare Services (SOUTH DAKOTA DEPARTMENT of HEALTH)
10.2021 - 03.2022
- Call and conduct interviews with people with a positive test for COVID-19 to provide instructions and gather information, which is input to the digital system
- Identify close contacts of cases and input to the digital system.
- Communicate with cases in a professional and empathetic manner
- Collect information on symptoms during the call and record into digital system
- Coordinate with Care Resource Coordinators if necessary, to refer cases to local support resources
- Exhibit critical thinking during interviews to identify trends, gather additional information, and escalate any risks where necessary
- Ensured accurate documentation of case information in compliance with state and federal guidelines, maintaining confidentiality at all times
Education
Google Project Management Certification -
Coursera -Online
Cleveland, Ohio09.2023
Master of Public Administration -
South University-Online
Savannah, Georgia04.2021
Bachelor of Health Science -
South University-Online
Savannah, Georgia08.2019
Administrative Business Career Certification -
Cleveland Heights High School
Cleveland Heights, Ohio06.2006
Skills
- Computer skills
- Multitasking
- Quick-Learner
- Customer Service Skills
- Administrative business skills
- Data Entry
- Problem Solving
- Communication skills
- Leadership Skills
- Self-Management
- Adaptability
- Documentation
- Microsoft Office Suites
- Epic
- Share builders
- QuickBooks
- ADP
- Zoom
- Teams
- Skype
- SharePoint
- Agile
- Scrum
- Waterfall
- Kanban
- Asana
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefitsPaid time offWork from home option401k matchPersonal development programsFlexible work hoursCompany CultureTeam Building / Company RetreatsTimeline
Public Services Generalist
Cleveland Public Library
11.2023 - Current
Case Investigator (Remote)
Maxim Healthcare Services (CUYAHOGA COUNTY BOARD of HEALTH)
06.2022 - 06.2023
Disease Intervention Specialist (Remote)
Maxim Healthcare Services (SOUTH DAKOTA DEPARTMENT of HEALTH)
10.2021 - 03.2022
Google Project Management Certification -
Coursera -Online
Master of Public Administration -
South University-Online
Bachelor of Health Science -
South University-Online
Administrative Business Career Certification -
Cleveland Heights High School
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