Fatima Perez
Westmont,United States
Summary
I am a 21 year old College student. Currently in the National Guard for 4 years as an E5. Deployed to Guantanamo Bay Cuba, working in Detention Operations for 10 months.
Frequently praised as adaptable by peers, can be relied upon to help your company achieve its goals. I am determined to provide the best customer service and problem solve along the way. Qualified Military Police Officer with 4 years of committed experience maintaining secure environments while leading diligent security details to minimize crime. Proven leader with exceptional attention to detail and demonstrated success closely monitoring infractions, security threats and suspicious activities. Goal-oriented and meticulous professional with active secret security clearance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
The Table
Brian Terhune
08.2022 - Current
- Set up and broke down production equipment based on job specifications.
- Followed strict quality control processes and procedures to meet high standards.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Administrative Assistant
BrandSafway
03.2022 - 08.2022
- Completed invoices for spending amounts
- Hired employees
- Completed W4s, set up direct deposits, set up pay rates, processed terminations
- Scheduled drug screens, ordered backgrounds
- Assisted employees to complete their hiring process
- Assisted Spanish speaking employees.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Developed strategies to streamline and improve office procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Front Desk Receptionist
Mens health chicago
09.2021 - 03.2022
- Answered telephones and directed calls to appropriate staff
- Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations
- Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff
- Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms
- Maintained medical records, technical library, or correspondence files
- Answered mail or telephone inquiries regarding rates, routing, or procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Pricing Specialist
Goodwill Industries
05.2021 - 09.2021
- Demonstrated communication, prioritization and time management skills
- Resolved audit issues and performed quality checks
- Used good organizational skills to manage workload
- Helped team complete assignments to meet goals.
Customer Service Representative
Mariano's
09.2019 - 11.2020
- Responded immediately to member requests, inquiries and concerns
- Reinforced customer's selection and package merchandise with care
- Followed general personal training guidelines and procedures
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service
HomeGoods
02.2018 - 09.2019
- Greeted customers in genuine and friendly manner throughout store
- Took proper care of merchandise to prevent damage and maximize efficiencies
- Accepted payment for product and delivered correct change
- Moved products and physically demanding material by hand.
Education
No Degree - General Studies
College of Dupage
Lombard05.2024
High school diploma -
Glenbard East High School
Lombard, IL06.2020
Skills
- Guest Services
- Front Desk
- Medical Billing
- Data Entry
- Medical Scheduling
- Typing
- Microsoft Outlook
- Medical Office Experience
- Patient Care
- Medical Records
- Customer service
- Money handling
- Medical Coding
- Invoice (Less than 1 year)
- Spanish (10 years)
- Computer skills (3 years)
- Microsoft Excel (1 year)
- Spanish Interpreting
- Strong Telephone Etiquette
- Customer Service and Assistance
- Performance Goals
- High-Volume Environments
- Maintaining Clean Work Areas
- Professional Relationships
- Service Standard Compliance
- Creative thinking
- Teamwork
Languages
Spanish - Fluent
Personal Information
- Military Service Branch: Army National Guard
- Military Service Rank: E-5
- Willing To Relocate: Anywhere
Certification
FBI First Responder Crisis Negotiation Course Certificate 8 hours
Timeline
The Table
Brian Terhune
08.2022 - Current
Administrative Assistant
BrandSafway
03.2022 - 08.2022
Front Desk Receptionist
Mens health chicago
09.2021 - 03.2022
Pricing Specialist
Goodwill Industries
05.2021 - 09.2021
Customer Service Representative
Mariano's
09.2019 - 11.2020
Customer Service
HomeGoods
02.2018 - 09.2019
No Degree - General Studies
College of Dupage
High school diploma -
Glenbard East High School
FBI First Responder Crisis Negotiation Course Certificate 8 hours
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