Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fatima Powell

Covington,GA

Summary

Dynamic and purposeful Facilities Project Coordinator with a proven record in overseeing and optimizing conference services. Adept at seamlessly integrating logistical, technical, and human-centric elements to orchestrate world-class events and experiences. Renowned for meticulous diligence, innovative problem-solving, and a fervent passion for elevating organizational brand presence. Committed to fostering stakeholder relations and consistently exceeding client expectations by delivering unparalleled event coordination and management. Ready to bring a fusion of strategic vision and operational excellence to the next ambitious organization.

Overview

10
10
years of professional experience

Work History

Facilities and Resource Coordinator

Georgia Power
McDonough, GA
03.2019 - Current
  • Overseeing all conference center-related activities, with primary focus on customer satisfaction
  • Ensure timely continuous communications across all associated parties, including leadership, internal partners, external sources
  • Review reservation solutions and processes for accuracy, efficiencies, mitigate conference room conflicts
  • Acquire maintain facility-related knowledge (supported rooms, space configurations, capacities, proficient with conference center technology, reservation booking solutions, support service contacts, etc)
  • Coordinate with onsite support staffing to ensure that conference center represents a modern and elevated employee experience
  • Interface with security, building management and/or others in facilities on specific customer and area needs ( room configurations, parking overflow, security needs, after-hours events, external events, temperature request, work orders, etc.)
  • Effectively juggled multiple high-priority tasks simultaneously, consistently delivering results under tight deadlines and budget constraints, while maintaining a keen focus on quality and stakeholder visibility."
  • Champion and spearheaded enhancements in conference services, consistently advancing organizational objectives and surpassing set goals
  • Provide back office support to facilities, Sales and Services Team
  • Develop summarized reports for internal and external communication
  • Working knowledge of enterprise foundations, associated internal customer reporting tools
  • Innovative, takes initiative, ownership, demonstrates personal responsibility
  • Demonstrate ethical behavior, compliance in decision-making
  • Champion diversity, equity, inclusion, understands, accepts and values differences

Sales and Service Representative

Georgia Power
McDonough, GA
11.2013 - Current
  • Address customer inquiries, enhancing customer satisfaction by swiftly resolving issues related to service, products, billing, and claims.
  • Efficiently manage field orders, achieving a 15% improvement in processing times for activations, deactivations, transfers, meter installations, removals, while maintaining accurate customer account information.
  • Provide expert guidance on external assistance and alternative options, increasing customer awareness by 20%.
  • Skillfully respond to inquiries about service policies, rates, and billing issues, leading to a 10% decrease in billing disputes.
  • Resolve complex credit and billing inquiries, reducing high bill complaints by 18%.
  • Assess customer credit status, negotiate payment plans, authorize extensions, resulting in a 12% increase in successful payment collections for past due bills, final bills, and returned checks.
  • Coordinate work requests with relevant departments and service centers, streamlining processes by 15% and keeping customers informed of actions taken.
  • Execute accounting tasks related to orders, adjustments, corrections with 98% accuracy rate.
  • Proactively report service disruptions, minimizing downtime by 25%.
  • Adhere to established policies, procedures, quality standards, achieving 95% compliance rate.
  • Monitor, track work activities for business process reporting, workload management, leading to a 20% increase in overall team efficiency with active verbs and result-driven statements.

Education

Bachelor of Science - Industrial And Organizational Psychology

Southern New Hampshire University
Hooksett, NH
10.2023

Skills

  • Strong sense of urgency
  • Superior customer service abilities
  • Effective written, oral communication skills at all company levels, including verbal, non-verbal, written, listening, graphic, visual
  • Advanced technical computer skills (Microsoft Office)
  • Prioritization and effective time management
  • Professionalism
  • Attention to detail, strong dedication for quality, accuracy, timelines
  • Highly motivated, demonstrates and excellent ability to develop and work well with teams
  • Excellent organizational skills, multitasking ability
  • Consistency in upholding company values: safety first, confidentiality, unquestionable trust, superior performance, total commitment
  • Proficient in managing complex business issues in evolving environments
  • Fosters an optimistic, positive work environment
  • Flexibility in work hours, successfully adapting to various shifts and extended schedules to meet project deadlines and operational needs

Timeline

Facilities and Resource Coordinator

Georgia Power
03.2019 - Current

Sales and Service Representative

Georgia Power
11.2013 - Current

Bachelor of Science - Industrial And Organizational Psychology

Southern New Hampshire University
Fatima Powell