Fatima Rahmam
Lincolnwood,IL
Summary
Dynamic professional with a proven track record in customer service and team leadership at Bed and Breakfast Hotel. Skilled in conflict resolution and money handling, I enhanced customer satisfaction and fostered a collaborative work environment, driving repeat business through exceptional service and effective merchandising strategies. Committed to achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Assisstant Manager
Bed and Breakfast
02.2022 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Sales Associate
Boots
06.2018 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Administrator
Rafa It Solutions
09.2015 - 06.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Reduced overhead costs through careful budget management and resource allocation.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Bachelor Of Science - Management And Law
London School of Economics
London UK06.2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Conflict resolution
- Retail operations
- Team building
- Adaptability and flexibility
- Verbal and written communication
Languages
Urdu
Professional Working
Timeline
Assisstant Manager
Bed and Breakfast
02.2022 - 06.2024
Sales Associate
Boots
06.2018 - 12.2021
Administrator
Rafa It Solutions
09.2015 - 06.2018
Bachelor Of Science - Management And Law
London School of Economics
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