Fatima Raza
Glenview,IL
Summary
Dynamic IT professional seeking a challenging position that leverages extensive technical expertise and leadership skills. Committed to fostering an environment that promotes individual contribution and team collaboration while driving innovation and efficiency. Eager to embrace opportunities for professional growth and continuous learning in a fast-paced technology landscape. Proven ability to adapt and thrive in diverse IT environments, delivering impactful solutions that align with organizational goals.
Overview
14
14
years of professional experience
Work History
.NET Software Developer, Full Stack
Optum, UnitedHealth Group
08.2022 - 10.2024
- Designed, developed, tested, and maintained scalable web and enterprise applications using C#, ASP.NET MVC, .NET Framework, SQL Server, jQuery, AJAX, and REST APIs.
- Participated in the complete Software Development Life Cycle (SDLC) including requirements analysis, design, development, testing, deployment, and production support.
- Developed reusable UI components, backend services, database objects, stored procedures, triggers, and application enhancements to improve system functionality and user experience.
- Worked in an Agile/Scrum environment utilizing Test-Driven Development (TDD) practices and collaborating with cross-functional teams to deliver high-quality software solutions.
- Performed application support, troubleshooting, debugging, code reviews, and performance optimization for existing systems and new feature implementations.
- Built and executed unit tests, automated UI/API testing using Playwright and Postman, and ensured application reliability and stability across environments.
- Worked with Kafka for messaging services, Grafana for monitoring and application health tracking, and supported ETL/data integration processes.
- Designed and maintained CI/CD pipelines to automate deployments and streamline development workflows across multiple environments.
- Collaborated with onsite and offshore teams to gather requirements, validate changes, resolve issues, and ensure timely project delivery.
- Followed coding standards, documented technical specifications, and contributed to team growth through knowledge sharing, mentoring, and process improvement initiatives.
Curriculum & Instruction Coordinator
Oakton Community College
12.2021 - 04.2022
- Facilitated curriculum management by ensuring adherence to college standards, procedures, and state regulations.
- Collaborated with curriculum compliance manager and assistant vice president of academic affairs to optimize departmental operations. Facilitated communication between academic leaders to enhance operational efficiency.
- Analyzed course program and pre-major submissions using curriculum software to verify accuracy and track progress toward curriculum approval.
- Assisted with ICCB submissions and compliance by answering process inquiries. Gathered and reviewed course articulation forms (Form 13) and uploaded them into the database. Prepared materials for submission and formatted syllabi.
- Managed curriculum activities calendar and ensured timely updates on submission progress for faculty.
- Facilitated the collection and gathering of catalog updates from various departments and programs across the college.
- Managed catalog content updates, including additions, removals, and edits within maintenance software.
- Assisted in organizing non-credit course assignments. Supported maintenance of non-credit course outline repository. Helped monitor ICCB approval status of non-credit courses.
- Facilitated collection and processing of online testing information from instructors while coordinating proctor setup for remote student assessments.
- Coordinated setup, organization, management, and communication of term course student evaluations using evaluation software to enhance academic feedback.
- Supported curriculum compliance manager by providing backup assistance during critical tasks.
Office Coordinator Online Learning
Oakton Community College
09.2015 - 12.2021
- Managed daily appointment calendar for dean of online learning. Supported meeting arrangements and logistics. Recorded meeting notes as necessary.
- Collected and organized testing data from instructors to ensure effective proctoring for remote online student evaluations.
- Developed and disseminated educational materials and communications to enhance student engagement.
- Monitored faculty assignments and statuses for online learning courses, ensuring compliance with training and material requirements.
- Supported dean and staff in organizing divisional priorities to enhance faculty training and student support initiatives.
- Executed direct administrative support for division special events, ensuring seamless coordination with various college departments.
Testing Center Monitor
Oakton Community College
03.2015 - 02.2017
- Conducted regular assessments and evaluations to monitor performance and uphold quality assurance.
- Assisted in coordinating operations at testing center by contacting faculty as needed and securing necessary materials while maintaining accurate records. Supported testing center operations by reaching out to faculty, obtaining required materials, and keeping appropriate records organized. Helped manage daily activities of testing center through communication with faculty, material acquisition, and record-keeping.
- Addressed student academic situations to facilitate learning and maintain educational standards.
- Managed comprehensive testing records and statistical data collection to ensure accuracy and reliability.
- Managed filing systems for computer documentation and student personal records.
- Facilitated testing processes by administering and monitoring various assessments, ensuring compliance with academic standards.
- Trained new and part-time employees in effectively managing student situations.
Bookkeeper
Moshe Klein & Associates
11.2013 - 01.2016
- Cultivated and maintained strong connections with clients to support business objectives.
- Executed filing tasks for computer work and student paperwork, enhancing overall administrative efficiency.
- Managed input and verification of client accounts in QuickBooks to maintain financial integrity.
- Analyzed and matched account entries with bank statements to maintain financial integrity.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
Student Employee
Oakton Community College
08.2010 - 08.2013
- Addressed student academic situations to enhance educational outcomes.
- Facilitated assistance for students experiencing personal crises to promote emotional well-being.
- Organized and maintained accurate records of computer work and student personal documentation to ensure efficient operations.
- Guided new and part-time employees in developing strategies for handling various student interactions.
- Assisted in organizing VP initiatives for school development events, partner retreats, and holiday parties. Coordinated various activities to support team engagement and community building. Helped facilitate events to strengthen partnerships and enhance school development.
Education
Bachelor of Science - Computer Information Systems
DeVry University
Chicago, IL06-2015
Master of Science - Computer Information Systems
Keller Graduate School of Management
Chicago, IL06-2016
Skills
- Over 12 years of experience in software development, technical support, and customer service environments
- Proficient in C#, ASPNET MVC, NET Framework, SQL Server, HTML, CSS, JavaScript, jQuery, AJAX, and REST APIs
- Experience with Playwright, Postman, Kafka, Grafana, CI/CD pipelines, ETL, and data integration
- Strong knowledge of Software Development Life Cycle (SDLC), Agile/Scrum methodologies, and Test-Driven Development (TDD)
- Skilled in developing reusable UI components, backend services, stored procedures, triggers, and database operations
- Hands-on experience with application support, debugging, troubleshooting, performance tuning, and production support
- Familiar with cloud and DevOps concepts including deployment automation, monitoring, and release management
- Strong analytical, problem-solving, and technical troubleshooting abilities
- Experience coordinating with onsite/offshore teams and collaborating with cross-functional stakeholders
- Ability to work independently with minimal supervision as well as in team-oriented environments
- Excellent communication, mentoring, and knowledge-sharing skills
- Tri-lingual professional fluent in English, Hindi, and Urdu
- Proficient with Microsoft Office Suite, QuickBooks, and business support tools
- Passionate about learning new technologies and adapting to evolving business and technical requirements
Timeline
.NET Software Developer, Full Stack
Optum, UnitedHealth Group
08.2022 - 10.2024
Curriculum & Instruction Coordinator
Oakton Community College
12.2021 - 04.2022
Office Coordinator Online Learning
Oakton Community College
09.2015 - 12.2021
Testing Center Monitor
Oakton Community College
03.2015 - 02.2017
Bookkeeper
Moshe Klein & Associates
11.2013 - 01.2016
Student Employee
Oakton Community College
08.2010 - 08.2013
Bachelor of Science - Computer Information Systems
DeVry University
Master of Science - Computer Information Systems
Keller Graduate School of Management