Fatima Roa

As the Dining Room Manager at a senior community, I hold a position of responsibility overseeing a team of nearly 20 servers. My duties involve orchestrating and managing the daily operations of the dining room, ensuring a smooth and efficient service. I am tasked with coordinating schedules, providing guidance and support to the servers, and maintaining a high standard of service quality. Additionally, I oversee the setup and arrangement of the dining area, addressing any concerns or issues promptly, and working to create a welcoming and comfortable environment for residents. My role requires effective leadership, communication, and organizational skills to ensure the dining experience for the seniors is not only enjoyable but also meets the community's standards of excellence.

The nature of the job required me to promptly attend to resident needs, maintaining a clean work environment, coordination and communication between the back of house and front of house, proficient multitasking skills, and a high degree of critical thinking.

In my role as a server at a retirement community, I embraced the challenges of a fast-paced environment with enthusiasm. As a passionate server, I took great pride in ensuring that residents received not just a meal, but a delightful dining experience.

In my role, I consistently demonstrated a commitment to customer service by efficiently serving products to our guests. Handling cash registers was a routine responsibility, where accuracy and attention to detail was very significant. Beyond customer interactions, I attended to daily chores, contributing to the overall cleanliness and safety of the environment. My strong organizational skills played a crucial role in maintaining an efficient workflow and ensuring that tasks were completed seamlessly. This all reflected my dedication to creating a positive and well-managed atmosphere in the workplace.