Fatima Rogala
Lancaster,United States
Summary
Highly-motivated Practice Manager with in-depth knowledge and progressive experience in dental and Oral Surgery practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dental Practice Manager
Concierge Dental Group
07.2021 - Current
- Direct and oversee all business, marketing, and operational activities within the dental office.
- Emphasize quality service to patients while ensuring cost containment and driving growth engineering initiatives
- Provide leadership support for a team of employees and dental providers
- Assist in the development of practice goals, policies, procedures, priorities, and growth strategies
- Promote and implement standard operating procedures, policies, and priorities to achieve organizational goals
- Train, supervise, and support team members and team leaders to achieve organizational and practice goals
- Analyze and organize office operations and procedures to optimize workflows and efficiency
- Supervise and participate in the preparation of various reports for accounting and owner review
- Organize and attend planning meetings with management, executing or delegating activities arising from decisions made during these sessions
- Implement internal marketing initiatives and programs to meet practice goals and enhance brand visibility
- Streamlined dental practice operations for improved efficiency and cost savings through staff training and workflow optimization.
- Proactively solve problems, address concerns, and plan ahead with a focus on delivering 5-star patient care.
Dental Practice Manager
Western New York Dental/AMDPI
12.2019 - 08.2020
- Develops, in conjunction with the Manager of Operations, the annual operating plan for the practice in accordance with Company financial guidelines to ensure the alignment of the practice with the company’s strategic objectives
- Monitors and improves financial performance of clinic including production, staff productivity, other controllable expenses, and accounts receivable (cash flow)
- Provides leadership to inspire and coach employees on accomplishing strategic and operational goals and related tasks
- This includes leadership related to recruiting, selecting, training and motivating employees, as well as managing employee performance, executing strategic operations plans and developing and administrating operational budgets
- Regularly reviews, interprets, and uses financial data including income statements and balance sheets to identify plan shortfalls and opportunities and focuses resources and efforts to these items to ensure plan achievement
- Continuously builds customer understanding by monitoring patient satisfaction performance and customer feedback
- Develops, schedules, and maintains the Social Operating System Calendar to foster MSO and PC alignment on key operating plan and practice management objectives
- Ensures that the Practice’s policies, procedures, and processes are in compliance with Dental Practice protocols, state and federal law and regulations and AAAHC accreditation guidelines.
Oral Surgery Clinical Manager
Northtowns Oral & Maxillofacial Surgery, PLLC
- 12.2019
- Communications-Works jointly with the director to develop new policies and procedures and will continually update and revise the Policy & Procedures Manual
- Facility Management- Establishes and maintains a positive and safe work environment
- Oversees equipment maintenance following all manufacturer guidelines and according to company policy
- Ensures all equipment is in proper working condition and annual preventative maintenance is being performed
- Inventory Control- Monitors inventory control processes and supervises personnel using a cost-effective approach ensuring the clinic and surgical suite is adequately supplied with all necessary pharmaceuticals, samples, and general supplies
- Personnel- Conducts yearly employee evaluations, employee orientation, training and development of staff, assists in resolving interpersonal conflicts among clinical team and other staff members, ensures technician certifications and licenses are kept up to date per company policy, will assist director in the recruiting and hiring of all allied health professionals
- Quality Assurance- Ensures all physician standing orders are up to date and accurate, communicates changes to the surgical staff, oversees and improves clinical processes assuring best reliable procedures are used
- Staffing- Monitors patient flow and creates and maintains employee and allied health professionals’ schedules, maintains efficient FTE/patient ratio, investigates patient flow problems and develops solutions
- Staff Development- Encourages internal and external continuing education opportunities for technicians, conducts and supervises drills and in-service training to communicate all pertinent information relating to the clinics and surgical suite’s daily functions and to ensure compliance with accreditation standards.
Head Registered Dental Assistant with Expanded Functions
Williamsville Family Dentistry
05.2010 - 04.2017
- Head Licensed Dental Assistant-Registered
- Efficiently manage patient care, office and laboratory duties within multispecialty dental office
- Fully trained and mentored by leading doctor in placing composite resin fillings, using tofflemire, matrices and milar bands
- Gained experience pouring impressions, trimming models and preparing orthodontic equipment; and assisting with extractions, impactions, fillings, implants, suture placements/removals and biopsies
- Organize, order and manage lab, and office supplies for dental practice
- Take accurate dental X-rays; maintain patient records and lab equipment; sterilize instruments; assist office patient care coordinators with patient scheduling
- Educate patients on postoperative and general oral health care
- Maintain clean, sterile and positive environments optimizing patient comfort and safety
- Placing/removing rubber dam, Placing/removing matrices
- Fabrication and cementation of temporary provisionals
- Fabrication of In-house reline of full dentures and partial dentures, implant stents, whitening trays and mouth guards.
Operations management
United States Airforce
05.2019 - Current
- Operations Management personnel are the project managers who are responsible for taking a project from the design stage to completion, which involves extensive coordination with engineers, civilian contractors and materials vendors
- Establish and manage civil engineering command and control centers
- Prepare and manage work requirements and work orders during approval, processing and completion stages
- Ensure identification of environmental concerns
- Coordinate and collaborate with all appropriate agencies.
Civil Affairs Specialist
Unites States Army Reserve
10.2008 - 05.2019
- Civil Affairs Soldiers are the field commander's link to the civil authorities in his area of operations
- With specialists in every area of the government, they can assist a host government meet its people's needs and maintain a stable and viable civil administration
- Civil Affairs units help military commanders by working with civil authorities and civilian populations in the commander’s area of operations to lessen the impact of military operations on them during peace, contingency operations and declared war
- Civil Affairs forces support activities of both conventional and special operations forces and can support with civil administration in the area of operations
- Liaison or dialogue with civilian aid agencies and civilian commercial and private organizations
- Identify critical requirements needed by local citizens in combat or crisis situations
- They also locate civil resources to support military operations, mitigate non-combatant injury or incident, minimize civilian interference with military operations, facilitate humanitarian assistance activities, and establish and maintain communication with civilian aid agencies and organizations.
Education
Bachelor's Degree - Homeland Security Bachelor of Arts
American military university
12.2019
Technical or Occupational Certificate - Homeland Security Certificate
Erie Community College
12.2017
Skills
- Patient Relations
- Schedule Management
- Insurance processing
- Recruitment and hiring
- Budget Planning
- Appointment Setting
- Scheduling Coordination
- Dental Practice Management
- Records Management
- Budget Management
- Problem-Solving
- Adaptability
- Employee Training
Availability
Permanent, Full-Time, Part-Time
References
- Amy Brodziak, Williamsville Family Dentistry, Insurance Director, 716-440-1102, alkb5@hotmail.com
- Dr. Monie Applegate, Concierge Dental Group, Doctor, 716-560-2169, moniedds@gmail.com
- Robert Murphy, Concierge Dental Group, Regional Manager, 7163351363, Robertbmurphy1@gmail.com
Certification
- NYS Licensed-RDHA
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Dental Practice Manager
Concierge Dental Group
07.2021 - Current
Dental Practice Manager
Western New York Dental/AMDPI
12.2019 - 08.2020
Operations management
United States Airforce
05.2019 - Current
Head Registered Dental Assistant with Expanded Functions
Williamsville Family Dentistry
05.2010 - 04.2017
Civil Affairs Specialist
Unites States Army Reserve
10.2008 - 05.2019
Oral Surgery Clinical Manager
Northtowns Oral & Maxillofacial Surgery, PLLC
- 12.2019
Bachelor's Degree - Homeland Security Bachelor of Arts
American military university
Technical or Occupational Certificate - Homeland Security Certificate
Erie Community College
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