Fatima Sandoval-Diaz
Kalamazoo,MI
Summary
Dedicated to ensuring customer satisfaction by delivering exceptional service and unmatched support. Skilled in implementing customer service best practices and adept at identifying effective solutions for diverse customer needs.
Overview
2
2
years of professional experience
Work History
Warehouse Worker
S Abraham & Sons Inc-Walker, MI
- Took orders and packed items for customer deliveries, Organized materials, Manually inspected items, Trained new hires, Processed delivery reports and inventory, Followed loss prevention procedures
Cashier
Supermercado Mexico - Division-Grand Rapids, MI
- Started at the stores bakery section and worked my way up to cashier, Helped organize merchandise, Willing to work in different areas of the store when needed
Cashier
Dollar Tree-Grand Rapids, MI
- Cashier, Organized merchandise, Mainly closing shifts, Cash drops
Customer Service Representative
FedEx Authorized ShipCenter-Grand Rapids, MI
- Answered phone and assisted customers with account and package changes, Assisted customers in person, Created customer appointments, Maintained up-to-date knowledge of customer accounts, Explained products and benefits, Confirmed payments, refunds, etc, Handled the cash drawer, Resolved payment and order disputes, Inventoried stock
Cahier/Customer Service
Family Dollar-Grand Rapids, MI
- Restock inventory, Cash handling, Customer service, Opening/ Closing responsibilities
Front Desk Associate
TownePlace Suites Marriot Hotel-Battle Creek, MI
05.2024 - Current
- Checking in & out guest, Completing guest request, System managing, Restocking the snack bar, Cash drops, Counting and managing the till
Front Desk/Night Auditor
Residence Inn by Marriott-Kalamazoo, MI
02.2024 - 05.2024
- Night Auditor, Checking in & out guest, Restarting the system for the next day, Completing guest request, Cash drops, Counting and managing the till
Front Desk Receptionist/Night Auditor
Delta Hotels by Marriott Kalamazoo Conference Center-Kalamazoo, MI
08.2023 - 02.2024
- Night Auditor, Checking in & out guest, Restarting the system for the next day, Completing guest request, Cash drops, Counting and managing the till
Front Desk Receptionist
Spring Hill Suites-Grandville, MI
02.2023 - 04.2023
- Night Auditor, Checking in & out guest, Restocking the snack bar, Restarting the system for the next day, Completing guest request, Cash drops, Counting and managing the till
Education
High School Diploma -
Link Learning
Skills
- Loss Prevention
- Guest Services
- Cash Handling
- Merchandising
- Customer service
- Phone etiquette
- Data entry
- Communication skills
- Bilingual
- Retail Sales
- Clear Communication
- Inventory Management
Timeline
Front Desk Associate
TownePlace Suites Marriot Hotel-Battle Creek, MI
05.2024 - Current
Front Desk/Night Auditor
Residence Inn by Marriott-Kalamazoo, MI
02.2024 - 05.2024
Front Desk Receptionist/Night Auditor
Delta Hotels by Marriott Kalamazoo Conference Center-Kalamazoo, MI
08.2023 - 02.2024
Front Desk Receptionist
Spring Hill Suites-Grandville, MI
02.2023 - 04.2023
Warehouse Worker
S Abraham & Sons Inc-Walker, MI
Cashier
Supermercado Mexico - Division-Grand Rapids, MI
Cashier
Dollar Tree-Grand Rapids, MI
Customer Service Representative
FedEx Authorized ShipCenter-Grand Rapids, MI
Cahier/Customer Service
Family Dollar-Grand Rapids, MI
High School Diploma -
Link Learning
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