Summary
Overview
Work History
Education
Skills
Publications
Training
Languages
Timeline
Generic

FATIMA SEGOVIANO

Summary

Support the company in achieving its goals, bringing innovative ideas that benefit the same in all respects, by optimizing its resources.

Overview

17
17
years of professional experience

Work History

Operations Manager

Ijility / PFS Now Part of GXO
04.2022 - Current
  • Leadership and Team Management: Evaluate the ability to lead and manage the team effectively.
  • Oversee and lead a team of consistently 40 associates (65+ during peak season) in different levels of a complete operation starting from inbound to outbound.
  • Operational Efficiency: Assess the competence in managing warehouse operations.
  • Inbound – effectively communicated PO issues to Business management to correct overages or shortages in shipments.
  • Maintained picking and packing UPH standards which reflected in 100% SLA adherence daily.
  • Problem-Solving and Decision Making: Review effectiveness in solving issues and making decisions.
  • Reliable in the effectiveness to multi task and resolve multiple problems at once.
  • Margins above 25% on average by ensuring that downtime is changed to an hourly rate in order to not incur cost to our CPU accounts.
  • Communication Skills; capability to communicate clearly and effectively.
  • Effectively Daily communication to each business manager in order to convey daily plans / issues pending / and daily targets.
  • Operators on the floor have always been engaged an in line with clear message upstream as well as downstream.
  • Safety Compliance: Check adherence to safety protocols and regulations.
  • Assist with PIT training for PFS as a trainer to support with any gaps that our current operators might have throughout the training including languages barriers.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Traffic Coordinator

Barrett Distribution Centers
08.2020 - 04.2022
  • Coordinate orders, producing, and reconciling business documents, and continuously facilitate communication with the departments
  • Ensure inter-departmental communication to effectively inbound and outbound
  • Follow up the set up inbound/outbound shipments with LTL’s and containers
  • Manage, review and verify daily inbounds and outbounds for accuracy
  • Assessed and target Customer needs to cultivate productive relationships and maintain top satisfaction levels
  • Oversee the daily receiving.
  • Provided exceptional customer service by addressing inquiries promptly about shipment statuses, delays, or special handling requirements.
  • Developed strong relationships with vendors and carriers, fostering better communication and timely deliveries.
  • Consistently met deadlines for order fulfillment, ensuring customer satisfaction and repeat business.
  • Collaborated with other department leaders to ensure smooth coordination of daily operations.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

Training Leader / Manager

Panda Restaurant Group
01.2012 - 01.2019
  • Proper coaching to team, recruiting, hiring, and training
  • Exceed sales goal by an average51% in2019
  • Maintained a score of100% pass in customer service over12 months as store manager
  • Facilitated the opening new stores by supplying material and managing team
  • Scheduled coaching session for40 high potential associates
  • Gave final approval on candidates to hiring ensure stores well-staffed
  • Assisted to the Area Coach of operation in reduce overtime and waste cost in the4
  • Received a promotion from store manager to training leader on2017
  • Team builder and trusted leader
  • Business Name: Panda Express
  • Supervisor: David Rodriguez
  • Phone:7875873239

Purchasing Assistant

WOCO TECH DE MEXICO SA DE CV
01.2008 - 01.2009
  • Develop and challenge resources to improve performance and cost
  • Review departments performance with provider to make sure their performance is up to standard
  • Lead supplier negotiations and selections
  • Build relationships, internal and external
  • Implement a detail process to save cost and meet with the company standards with a sense of urgency
  • Demonstrate excellent analytical skills and meet deadlines by executing tasks
  • Organizational skills and attention to detail
  • Business Name: Automotive Plastic and Rubber Injection
  • Supervisor: Petr Tomecek
  • Phone:2489823754

Education

Bachelor Degree - Business Administration with Concentration in Logistics

Instituto Tecnologico de Querétaro

High School - School with Training for Work with Concentration in IT

Colegio de Bachilleres Plantel13

Skills

  • Problem-solving
  • Customer Service
  • Team leadership
  • Clear Communication
  • Operations management
  • Operations monitoring
  • Decision-making
  • Employee relations and conflict resolution
  • Staff training
  • Planning and implementation
  • Customer relationship management
  • Continuous improvements

Publications

  • The Business Logistics in Industry Practice: Academic week.
  • Administration for Professionals: Presenter of the theme: 'Creating the administrative basis for your Business.'

Training

  • Course: Landmark Curriculum - Forum, Advanced, communication access to power and communication power to create.
  • Course: Tony Robbins - Unleash the Power within.

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

Ijility / PFS Now Part of GXO
04.2022 - Current

Traffic Coordinator

Barrett Distribution Centers
08.2020 - 04.2022

Training Leader / Manager

Panda Restaurant Group
01.2012 - 01.2019

Purchasing Assistant

WOCO TECH DE MEXICO SA DE CV
01.2008 - 01.2009

High School - School with Training for Work with Concentration in IT

Colegio de Bachilleres Plantel13

Bachelor Degree - Business Administration with Concentration in Logistics

Instituto Tecnologico de Querétaro

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FATIMA SEGOVIANO