Summary
Overview
Work History
Education
Skills
Timeline
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Fatima Shaikh

Tampa,FL

Summary

Results-driven leader with a proven track record of exceeding goals and creating high-performing teams. Achieved 30%-50% growth quarter-over-quarter through strategic development plans and process improvements. Passionate about building strong team foundations and empowering individuals to achieve their full potential, fostering a culture of excellence and perseverance.

Overview

11
11
years of professional experience

Work History

Customer Experience Manager

Tesla
Tampa, FL
11.2020 - 12.2023
  • Responsible for driving the sale and delivery of $275 million worth of inventory annually.
  • Established processes to maximize efficiency for internal and external customers.
  • Spearheaded the creation of a collaborative and positive work environment across Sales, Service, and Delivery departments, fostering interdepartmental communication and teamwork that achieves results.
  • Created and fostered a winning team culture centered around strong collaboration and growth mindset to yield exceptional results.
  • Recruited and onboarded top talent to scale the business 10x.
  • Leveraged data analysis to identify growth opportunities, developing and implementing action plans that drove 30-50% business growth through targeted behavioral changes.
  • Identified training gap for Sales Advisors and partnered with the learning team to develop and roll out regional training.
  • Enhanced the customer experience by providing real-time feedback on observations, resulting in delivering an unrivaled customer experience.
  • Facilitated meetings with sister locations to educate on quarterly goals and execution strategies for future growth.
  • Developed and hosted training for various sites and departments to build collaboration and a One Team mindset.
  • Drive business performance utilizing daily team huddles and individualized weekly check-ins.
  • Mentored and internally promoted successful team members into leadership positions to drive company growth.

Associate Delivery Manager/Operations Manager

Tesla
Tampa, FL
11.2018 - 11.2020
  • Operated the largest delivery hub in the Florida territory.
  • Increased delivery volume quarter over quarter by 20% - 50%.
  • Provided job clarity, training and set clear expectations to maximize team efficiency.
  • Created delivery processes to allow execution with accuracy and to ensure daily operational needs were completed.
  • Identified training gaps and created content to host territory training.

Associate Sales Manager

Tesla
Tampa, FL
08.2018 - 11.2018
  • Managed a team of 30 and built a schedule to ensure business needs were met and store was set up for success and growth.
  • Developed the skills of associates through shoulder to shoulder training, real time feedback, written observations and sales huddles.
  • Collaborated with marketing department on promotional campaigns designed to increase brand awareness.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Trained new hires on company policies, procedures, and product knowledge.

Customer Experience Specialist

Tesla
Orlando, FL
03.2016 - 08.2018
  • Nominated by Regional leadership to onboard and train peers and leaders in the Florida territory.
  • Engaged with customers via phone and email responding to their inquiries.
  • Generated sales leads that led to $9.6 million in annual sales.
  • Assisted in designing new strategies for improving the overall customer journey.
  • Developed training materials related to customer service best practices.

Supervisor/Business & Customer Experience Manager

Kate Spade
Orlando, FL
05.2013 - 03.2016
  • Fostered a customer centric environment through clientele and outreach.
  • Trained, developed and leveraged talent in store.
  • Planned and executed store visual presentation.
  • Orchestrated store events with charitable organizations.
  • Managed payroll effectively to ensure SPH growth.
  • Achieved 35% of cumulative store sales every week.

Education

Bachelor of Science - Behavioral Sciences

University of Central Florida
Orlando
12-2011

Skills

  • Strategic agility
  • Cross-Functional Collaboration
  • Critical thinking and problem solving
  • Operations & Logistics Management
  • Attention to Detail
  • Training and Development
  • Customer experience advocate
  • Sales Forecasting
  • Demand generationp
  • Leadership

Timeline

Customer Experience Manager

Tesla
11.2020 - 12.2023

Associate Delivery Manager/Operations Manager

Tesla
11.2018 - 11.2020

Associate Sales Manager

Tesla
08.2018 - 11.2018

Customer Experience Specialist

Tesla
03.2016 - 08.2018

Supervisor/Business & Customer Experience Manager

Kate Spade
05.2013 - 03.2016

Bachelor of Science - Behavioral Sciences

University of Central Florida

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