Fatima Silva
Oklahoma City,OK
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and learning more to improve myself. Open to work anywhere and do anything that can be flexible with my hours at my full time job.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
SSM Health St. Anthony Hospital - Oklahoma City
07.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Medical Assistant - Float
Oklahoma Heart Hospital
04.2023 - 06.2023
- My main responsibility was to cover/help for teams/departments in clinic who need it
- In order to be able to cover anyone at a moments notice, I had training for check in/out; scheduling office visits, tests, and surgeries; surgery authorization; and triage/office work for each individual physician
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant/Medical Secretary
Oklahoma Heart Hospital
10.2021 - 04.2023
- This included obtaining patient’s weight, vitals, and ECG (if needed); review and update their medication list; and review their histories and current cardiac related symptoms, and wound checks after a device related procedure
- As for office work: I refilled medications and placed lab orders (under supervision/instruction); scheduled appointments and procedures; and returned phone calls to patients to answer any questions and/or gather necessary information to relay to the providers so recommendations could be given
- One of my main responsibilities was prepping patient charts for upcoming visits: finding out why we were seeing the patient and writing/typing it where necessary; see if they’re on an antiarrhythmic drug so ECG can be performed and if they have an implanted device (ei PPM, ICD, ILR) so it can be checked during the visit; and review any recent documentation and printing any necessary documents that the provider would need/want to better understand the purpose of the visit
Nursing Assistant
Oklahoma Heart Hospital
04.2017 - 10.2021
- I worked in the Outpatient department, where I prepped patients for procedures and surgeries, and helped with the aftercare on same-day procedures
- The preps included, depending on what the patient was having done: performing an ECG, shaving of required areas, connecting patients to monitors, doing a full-body wipe down, and walking patients through doing oral prep
- As for aftercare: I would walk patients when needed, assisted them when needing to urinate/have bowel movement, and assisted them in getting dressed when discharged and then wheeled/walked them out
- Other duties included stocking the rooms every day, retrieve any equipment that was needed from other locations in the hospital, and perform any help the nurses needed that fell under my scope of practice
Sales Associate
Forever 21
08.2017 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Cashier
Burger King
10.2016 - 01.2017
- I took orders in both lobby and drive thru
- I had to make sure that the right amount of money was in the cash register before and after my shift
- Other responsibilities involved cleaning the lobby, restrooms, and kitchen, as well as restocking what was needed
Housecleaner
The Cleaning Authority
06.2014 - 07.2014
- My responsibility was to clean three to four houses with a partner each day
- Each room is separated into two areas, the dry (bedrooms, living room) and the wet (restrooms, kitchen)
- It was our duty to clean the assigned areas in detail
Education
High School -
United High School
Laredo, TX01.2016
Skills
- Customer service
- Listening skills
- Multi-tasking strength
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Goal oriented
- Bilingual (fluent in English and Spanish)
- Ability to work under extreme conditions
Certification
- Basic Life Support (BLS) - American Heart Association.
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant
SSM Health St. Anthony Hospital - Oklahoma City
07.2023 - Current
Medical Assistant - Float
Oklahoma Heart Hospital
04.2023 - 06.2023
Medical Assistant/Medical Secretary
Oklahoma Heart Hospital
10.2021 - 04.2023
Sales Associate
Forever 21
08.2017 - 11.2017
Nursing Assistant
Oklahoma Heart Hospital
04.2017 - 10.2021
Cashier
Burger King
10.2016 - 01.2017
Housecleaner
The Cleaning Authority
06.2014 - 07.2014
- Basic Life Support (BLS) - American Heart Association.
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
High School -
United High School
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