Summary
Overview
Work History
Education
Skills
Timeline
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FATIMA SMITH

FATIMA SMITH

Philadelphia,PA

Summary

I am a dedicated well-rounded worker looking to utilize my skills and acquire many new ones while growing within the company. I am passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship-building abilities. I am driven to tackle various administrative tasks in fast-paced environments. Consistent team player and known for maintaining calm and pleasant demeanor under extreme pressure.

Overview

9
9
years of professional experience

Work History

Medical Coordinator

Casmir Care Services
08.2022 - Current
  • Scheduled referral appointments to other providers for individuals needing specialized treatment.
  • Attended important medical appointments and or new patient appointments to give a clearer background on the individual and get first hand information from the doctors.
  • Maintained professional demeanor while treating individuals with respect and dignity.
  • Attended and held training courses on the expectations of the staff while on medical appointments.
  • Maintained detailed records of medical supplies and ordered supplies.
  • Documented changes in patient health conditions and progress through scheduled check-ups and monitoring.
  • Curated a weekly schedule for medical and non-medical appointments.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Direct Care Worker

Casmir Care Services
03.2017 - Current
  • Directly worked with individuals with intellectual development disorder in their homes and out in the community
  • Helped individuals maintain daily living standards by assisting with personal hygiene tasks, such as: bathing, dressing, grooming
  • Administered medication as directed by care plan and monitored its use, documenting variances and concerning responses
  • Completed general housekeeping work to help individuals, including laundry, making beds, sweeping, mopping, sanitizing surfaces, preparing healthy meals and keeping personal areas neat
  • Transported individuals to locations such as medical appointments and peer gatherings to maintain social connections and meet medical needs
  • Developed strong and trusting rapport with each individual to facilitate best possible care and assistance
  • Kept track of their behaviors, bowels, sleep, activities, goals and more through documentation.

Junior Secretary

Felix Williams Electric LLC
03.2018 - 10.2018
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk with great customer service
  • Wrote email messages, invoices, and memos for management and proofread all documentation to provide error-free correspondence
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management
  • Ordered and picked up supplies
  • Maintained payroll and the expenses of the company through Microsoft Office tools, such as
  • Excel
  • Planned out a work schedule for management for the many jobs acquired
  • Oversaw office inventory by restocking supplies and submitting purchase orders
  • Kept reception area clean and organized to offer positive first impression to every visitor.

Package Sorter

Amazon
10.2016 - 04.2017
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity
  • Recognized and reported defective material and equipment
  • Moved heavy and fragile items using team effort to prevent accidents and mishaps
  • Unloaded cargo, maintained a clean, safe and organized warehouse areas
  • Scanned and sorted thousands of packages each night, included: standing, moving, bending, lifting for a long period of time
  • Loaded them into the correct vans at a fast, yet safe and efficient manner.

Caterer/Server

LGC Hospitality
07.2016 - 10.2016
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Verified supplies availability throughout event duration by monitoring and restocking food and service stations
  • Coordinated food service stations and venue accommodations, including setup and tear- down of furniture and equipment per customer guidelines
  • Served guest tables by transporting meals and beverages from kitchen and bar areas
  • Removed soiled linens, serving utensils and trays from dining areas to maintain cleanliness and organization throughout events
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs
  • Accepted payments and made change to process transactions
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers
  • Adapted to different surroundings, seeing new faces and equipment
  • Wiped down counters to remove debris and maintain cleanliness
  • Served needs of many patrons, including collecting payments, tracking rewards and handling customer service issues.

Mailroom Clerk

Mansfield University Of Pennsylvania
10.2015 - 12.2015
  • Assisted customers in receiving oversized parcels by carrying items inside
  • Placed mail into appropriate PO boxes
  • Obtained signatures from students to release registered and special delivery parcels
  • Delivered mail to students and staff within assigned area
  • Assisted management with answering phones, and other clerical duties
  • Maintained confidential information
  • Scheduled mail pickups
  • Responded to staff and student inquiries.

Youth Team Member

Temple University Youth Voices
09.2014 - 08.2015
  • Assisted group leaders in activities and lessons to promote growth in mental, emotional and educational areas
  • Worked in a team to help solve community issues and spread awareness
  • Speaking in a public auditorium setting
  • Created web pages, participated in short films
  • Maintained own timecard to ensure correct payment
  • Upheld a clean and professional work area.

Education

High School Diploma -

Kensington Creative & Performing Arts High School
Philadelphia, PA
06.2015

Skills

  • Customer service-oriented
  • Microsoft Office tools
  • Special needs familiarity
  • Supporting daily living needs
  • Medical coordination
  • Interpersonal skills
  • Document management
  • Clerical support
  • First aid certified
  • CPR certified
  • Detail-oriented
  • Valid PA driver's license
  • Clean driving record
  • Self-starter
  • Skilled multi-tasker
  • Money handler
  • Fast learner
  • Development activities
  • Creative
  • Administrative support
  • Strong organization skills
  • Standing/walking for 8 hours

Timeline

Medical Coordinator

Casmir Care Services
08.2022 - Current

Junior Secretary

Felix Williams Electric LLC
03.2018 - 10.2018

Direct Care Worker

Casmir Care Services
03.2017 - Current

Package Sorter

Amazon
10.2016 - 04.2017

Caterer/Server

LGC Hospitality
07.2016 - 10.2016

Mailroom Clerk

Mansfield University Of Pennsylvania
10.2015 - 12.2015

Youth Team Member

Temple University Youth Voices
09.2014 - 08.2015

High School Diploma -

Kensington Creative & Performing Arts High School

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FATIMA SMITH