FATIMA SPENCER
Feeding Hills,MA
Summary
My achievements, I accomplish was getting my nursing certificate and mental health certificate so I can help others and making them feel better about themselves.I like to make a difference in people lives.
Overview
7
7
years of professional experience
Work History
Mental Health Counselor
Valley Springs Hospital
02.2023 - Current
- Assisted patients with shaving, and helping with supplies they need.
- Assisting with groups and activities.
- Assessed vitals and noted medical information to report changes to staff and physicians
- Engaged with patient family and friends to provide courteous visit experience
- Supervising and doing 15 minute checks.
- Documented nursing assessment, treatments and follow-up care to optimize workflow.
Customer Service Representative
Falvey Linen & Uniform Supply
11.2020 - 01.2023
- Documented conversations with customers to track requests, problems and solutions
- Assisted customers with orders, Payroll and billing
- Consulted with customers to determine best methods to resolve service, billing issues.
Receptionist
Donlin, Recano & Company
05.2017 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
Education
Certification - Nurse Aide
CAREGIVERS NURSING PROGRAM
Springfield, MAHigh School Diploma -
PENN FOSTER CAREER SCHOOL
Scranton, PASkills
- Collecting specimens
- Patient relations
- Infection control procedures
- Catheter change and preparation
- Patient Care and Safety
- Records Management
- Monitoring fluids
- Grooming and bathing assistance
- Performing patient intakes
- Quick problem solver
- Helping with medication
- Collecting vital signs
- Preparing meals
- Documentation procedures expert
- General housekeeping ability
References
Professional and personal references available upon request
Timeline
Mental Health Counselor
Valley Springs Hospital
02.2023 - Current
Customer Service Representative
Falvey Linen & Uniform Supply
11.2020 - 01.2023
Receptionist
Donlin, Recano & Company
05.2017 - 12.2022
Certification - Nurse Aide
CAREGIVERS NURSING PROGRAM
High School Diploma -
PENN FOSTER CAREER SCHOOL
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