Summary
Overview
Work History
Education
Skills
Name & contact
Timeline
Generic

Fatima Umor

114 Butts Road, Walsall ,West Midlands

Summary

Hard-working Cleaner Operative with extensive experience maintaining optimum cleanliness of . Dedicated to maintaining the highest standards in all day-to-day tasks, carrying out thorough deep-cleans as needed.

Reliable Cleaner Operative offering effective and efficient services for first-class results. Adept in and, maintaining high standards of hygiene for continued compliance with

regulations.

Skilled bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.

Hardworking well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently. Plans to deliver on targets with relative ease.

Self-motivated Cleaner with years of experience. Works tirelessly to achieve spotless levels of cleanliness throughout buildings. Shares practical deep cleaning techniques to deliver first-class hygiene and safety.

Focused providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards.

Thorough cleaning professional experienced in working under tight deadlines. Exceeds client expectations with attention to detail, expertise in stain removal and work speed. Accomplishes assignments independently or with cleaning team.

Reliable [Job Title] always ready for cleaning assignments and willing to work hard to meet targets. Trained in cleaning different types of spaces and adaptable to changing requirements between jobs. Careful to check work and maintain strict quality standards.

Cleaner adaptable to different building environments and project demands. Methodical about following correct procedures and completing deep cleaning.

Motivated with years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.

Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

Organised and dependable with years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Experienced with over years in industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.

Dedicated with years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Overview

33
33
years of professional experience

Work History

Cleaning Operative

Proceed Solution
Birmingham, West Midlands
08.2023 - 01.2025
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Emptied trashcans and transported waste to collection areas.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
  • Streamlined cleaning processes to increase efficiency without compromising on quality.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.

Cleaning Operative

Dudley Hospital
Dudley, West Midlands
06.2022 - 06.2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.

Cleaning Operative

Atlas FM
Dudley, West Midlands
12.2021 - 05.2022
  • Adhered to hygiene regulations to provide safe, standardised service, exceeding cleanliness expectations.
  • Worked strictly within company health and safety guidelines, delivering full regulatory compliance.
  • Ensured working areas were maintained to spotlessly clean and tidy standards.

Cleaning Operative

RRS
Birmingham , West Midlands
11.2020 - 11.2021
  • Inspected communal areas such as bathrooms, keeping them clean and free of litter.
  • Adhered to hygiene regulations to provide safe, standardised service, exceeding cleanliness expectations.
  • Executed specific customer requests to deliver personalised customer service.
  • Identified, managed and reported accidents, hazards and safety risks to managers.
  • Operated specialised cleaning equipment, such as wet extractors and hot-water extraction machines.
  • Worked strictly within company health and safety guidelines, delivering full regulatory compliance.
  • Worked efficiently to perform day-to-day cleaning and maintenance within allotted timeframes.
  • Utilised specialist stain-removal techniques to ensure thorough cleaning of carpets and upholstery.
  • Worked quickly to complete cleaning within allotted timeframes.

Cleaning Operative

Cordant People
Walsall, West Midlands
03.2020 - 10.2020
  • Inspected communal areas such as bathrooms, keeping them clean and free of litter.
  • Adhered to hygiene regulations to provide safe, standardised service, exceeding cleanliness expectations.
  • Executed specific customer requests to deliver personalised customer service.
  • Identified, managed and reported accidents, hazards and safety risks to managers.
  • Worked strictly within company health and safety guidelines, delivering full regulatory compliance.
  • Worked efficiently to perform day-to-day cleaning and maintenance within allotted timeframes.
  • Maintained tidy, functional cleaning storerooms, enabling ease of product retrieval.
  • Ensured working areas were maintained to spotlessly clean and tidy standards.
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.

Cleaning Operative

Proceed Solutions
Erdington, West Midlands
02.2018 - 02.2020
  • Inspected communal areas such as bathrooms, keeping them clean and free of litter.
  • Adhered to hygiene regulations to provide safe, standardised service, exceeding cleanliness expectations.
  • Executed specific customer requests to deliver personalised customer service.
  • Identified, managed and reported accidents, hazards and safety risks to managers.
  • Maintained and stored cleaning equipment, hoovers and mops correctly and safely.
  • Operated specialised cleaning equipment, such as wet extractors and hot-water extraction machines.
  • Worked strictly within company health and safety guidelines, delivering full regulatory compliance.
  • Managed recycling and waste disposal, sorting into correct units for improved sustainability practices.
  • Worked efficiently to perform day-to-day cleaning and maintenance within allotted timeframes.
  • Safely disposed of harmful substances and chemical waste through correct and appropriate methods.
  • Utilised specialist stain-removal techniques to ensure thorough cleaning of carpets and upholstery.
  • Managed workload between team of [Number] cleaners to work reliably to fixed schedule.
  • Maximised establishment presentation by achieving high standards of cleanliness, hygiene and health and safety.
  • Ensured working areas were maintained to spotlessly clean and tidy standards.
  • Maintained tidy, functional cleaning storerooms, enabling ease of product retrieval.
  • Maintained outstanding hygiene standards within kitchens and bathrooms by conducting regular deep cleans.
  • Organised cleaning supply closets for ease in locating necessary products.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Provided high-quality cleaning service at inner-city businesses locations.
  • Communicated well with team across multiple locations.
  • Correctly used colour-coded equipment.
  • Restocked, refreshed and sanitised bathroom facilities.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
  • Reported breakages to supervisor.
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
  • Safely stored cleaning solutions, equipment and chemicals.

Hotel house keeping

H & H
Hamburg, Germany
01.2015 - 12.2017
  • Developed plans and strategies to promote continuous improvement.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Leveraged strategic networking to create new business opportunities.
  • Kept appropriate stock levels to match expected demand.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Created and maintained displays and signs.
  • Consistently arrived at work on time and ready to start immediately.
  • Supported team by demonstrating respect and willingness to help.
  • Applied positive customer service approach to increase satisfaction levels.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Handled high volume calls to address customer inquiries and concerns.
  • Served customers to drive sales and deliver top-quality experiences.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Reviewed customer history to recommend appropriate products and services.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Increased customer satisfaction by resolving issues.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Carried out day-to-day duties accurately and efficiently.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.

Cleaning Operative

Hard Rock Cafe
Hamburg, Germany
02.2012 - 12.2014
  • Inspected communal areas such as bathrooms, keeping them clean and free of litter.
  • Adhered to hygiene regulations to provide safe, standardised service, exceeding cleanliness expectations.
  • Executed specific customer requests to deliver personalised customer service.
  • Identified, managed and reported accidents, hazards and safety risks to managers.
  • Maintained and stored cleaning equipment, hoovers and mops correctly and safely.
  • Operated specialised cleaning equipment, such as wet extractors and hot-water extraction machines.
  • Worked strictly within company health and safety guidelines, delivering full regulatory compliance.
  • Managed recycling and waste disposal, sorting into correct units for improved sustainability practices.
  • Worked efficiently to perform day-to-day cleaning and maintenance within allotted timeframes.
  • Safely disposed of harmful substances and chemical waste through correct and appropriate methods.
  • Utilised specialist stain-removal techniques to ensure thorough cleaning of carpets and upholstery.
  • Managed workload between team of [Number] cleaners to work reliably to fixed schedule.
  • Maximised establishment presentation by achieving high standards of cleanliness, hygiene and health and safety.
  • Ensured working areas were maintained to spotlessly clean and tidy standards.
  • Maintained tidy, functional cleaning storerooms, enabling ease of product retrieval.
  • Maintained outstanding hygiene standards within kitchens and bathrooms by conducting regular deep cleans.
  • Organised cleaning supply closets for ease in locating necessary products.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Provided high-quality cleaning service at inner-city businesses locations.
  • Communicated well with team across multiple locations.
  • Correctly used colour-coded equipment.
  • Restocked, refreshed and sanitised bathroom facilities.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
  • Reported breakages to supervisor.
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
  • Safely stored cleaning solutions, equipment and chemicals.

Seamstress

Salif fashion limited
Kumasi , Ghana
01.1992 - 06.2010
  • Cut materials to exact pattern specifications for minimised fabric waste.
  • Consistently met efficiency and productivity targets.
  • Adapted machine settings to suit various fabric requirements.
  • As experienced in hand sewing as operating industrial sewing machines.
  • Created custom occasion items to detailed client specifications.
  • Crafted [Product] meticulously with impeccable attention to detail.
  • Demonstrated abilities in overlocking, cover seaming, and stretch binding.
  • Worked confidently with a multitude of fabrics from [Type] to [Type].
  • Ensured all finished work met with brand and quality standards.
  • Operated machines with care and attention to produce accurate results.
  • Used hand sewing and finishing techniques to complete bespoke pieces.
  • Pressed garments upon completion to remove creases and assess finish quality.
  • Serviced machines regularly to maintain working order and output efficiency.
  • Undertook customer fittings, altering garments to exact requirements.
  • Well-versed in design, construction and fabrication.
  • Produced garments with precision to achieve uniformity.
  • Conveyed complex design ideas and manufacturing details to [Job title]s and [Job title]s.
  • Translated [Type] concepts into technical [Type] designs.
  • Selected and applied manual sewing techniques such as [Technique] and [Technique] to achieve [Result].
  • Understood and integrated artistic [Type] concepts in product development.
  • Created and distributed [Type] designs using [Software].
  • Demonstrated competency in [Skill] and [Skill] when restyling and repairing [Type] garments.
  • Reclaimed [Type] materials to increase sustainability of [Type] projects.
  • Created [Type] patterns to guide [Product or Service] manufacturing.
  • Fit, altered and repaired [Type] garments including [Type], [Type] and [Type].
  • Created [Type] costumes for [Type] productions.
  • Produced bespoke [Type] garments to meet individual requirements.
  • Graded [Type] raw materials to uphold manufacturing and product standards.

Education

ESOL level 2 - English and mathematics

Walsall College
Walsall, West Midlands
01.2018

BECE -

Salvation Army junior high school
Kumasi, Ghana
08.1988

Skills

  • Cleaning best practices
  • Self-motivated
  • Domestic cleaning expertise
  • Mopping and hoovering
  • Litter picking
  • Hard-working
  • Customer service
  • Caretaking abilities
  • Professional cleaning product knowledge
  • Excellent attention to detail
  • Stock rotation
  • Time management techniques
  • Surface polishing
  • Meticulous attention to detail
  • Disinfection techniques
  • Kitchen deep cleaning
  • Housekeeping
  • Polishing
  • Hoovering
  • Vacuuming
  • Safety procedure compliance
  • Sweeping
  • Cleaning equipment knowledge

Name & contact

Timeline

Cleaning Operative

Proceed Solution
08.2023 - 01.2025

Cleaning Operative

Dudley Hospital
06.2022 - 06.2023

Cleaning Operative

Atlas FM
12.2021 - 05.2022

Cleaning Operative

RRS
11.2020 - 11.2021

Cleaning Operative

Cordant People
03.2020 - 10.2020

Cleaning Operative

Proceed Solutions
02.2018 - 02.2020

Hotel house keeping

H & H
01.2015 - 12.2017

Cleaning Operative

Hard Rock Cafe
02.2012 - 12.2014

Seamstress

Salif fashion limited
01.1992 - 06.2010

ESOL level 2 - English and mathematics

Walsall College

BECE -

Salvation Army junior high school
Fatima Umor