Summary
Overview
Work History
Education
Skills
References
Timeline
Manager

Fatima Viassy

New York

Summary

With nearly two years of experience at Delta Airlines, I’ve developed strong organizational, communication, and compliance skills that are directly transferable to an Aviation Records Coordinator position. My background in coordinating operations, adhering to FAA regulations, and maintaining detailed documentation has honed my ability to manage critical records and ensure regulatory compliance. Additionally, my experience in customer service, exceeding performance metrics, and proactively identifying safety concerns demonstrates my commitment to high-quality standards and safety in aviation operations. I am confident that my ability to manage complex workflows, ensure compliance, and maintain accuracy will support JetBlue's mission of operational excellence and safety.

Overview

11
11
years of professional experience

Work History

Customer Care Representative

Delta Air Lines, Inc
JFK Terminal 4
10.2023 - Current
  • Ensured compliance with FAA regulations and company policies, maintaining a secure and efficient boarding process while delivering quality service to passengers.
  • Coordinated gate operations, including boarding and deplaning, while strictly adhering to safety protocols to protect passengers and crew.
  • Consistently exceeded customer service metrics by providing prompt, professional assistance, resulting in high customer satisfaction scores.
  • Monitored and communicated real-time flight information to passengers, effectively managing delays and cancellations in accordance with FAA and Delta safety protocols.
  • Managed the boarding process efficiently, ensuring accurate documentation, safety compliance, and smooth transitions from gate to aircraft.
  • Proactively identified and reported safety hazards, ensuring adherence to FAA regulations and company guidelines to maintain safe airport operations.

Property Manager

Shinda Management
Queens
11.2017 - 10.2023
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Compiled and conveyed operational and financial data to regional manager.

Head Teller

TD Bank
02.2014 - 11.2017
  • Maintained confidentiality of customer accounts by adhering to security procedures.
  • Analyzed customer data to identify potential fraud cases.
  • Managed daily operations of teller line, ensuring compliance with bank policies and procedures.
  • Coordinated scheduling of teller staff to ensure adequate coverage during peak hours.
  • Conducted periodic audits of branch operations to ensure compliance with established policies.

Education

Bachelor of Science -

CUNY John Jay
New York, NY
01-2023

Associate of Applied Science -

CUNY LaGuardia CC
New York, NY

Skills

  • Time management
  • Team collaboration
  • Effective communication
  • Safety management
  • Operational efficiency
  • Quality assurance
  • Regulatory compliance
  • Cross-functional collaboration
  • Multitasking and prioritization

References

References available upon request.

Timeline

Customer Care Representative

Delta Air Lines, Inc
10.2023 - Current

Property Manager

Shinda Management
11.2017 - 10.2023

Head Teller

TD Bank
02.2014 - 11.2017

Bachelor of Science -

CUNY John Jay

Associate of Applied Science -

CUNY LaGuardia CC
Fatima Viassy