Fatima Vilchez
Port Charlotte,Florida
Summary
Analytical Customer Order Specialist with energetic personality and skill to handle multiple tasks and resolve issues quickly. Flexible individual works long hours to achieve customer satisfaction. Dedicated to improving overall customer experiences.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer order specialist
The Home Depot
01.2023 - Current
- Monitored orders and delivered status updates to customers regarding arrivals.
- Positively engaged with customers to understand needs and responded appropriately to questions.
- Contacted vendors to determine shipping dates and availability for specific items to notify customers.
- Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
- Verified delivery schedules and processes.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Back Office Associate
The Home Depot
10.2022 - 01.2023
- Managed daily data entry and kept clerical information accurate and up-to-date
- Collaborated with various departments to complete assigned tasks
- Ordered office supplies and kept office stocked with needed resources to operate smoothly
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time
- Maintained and processed invoices, deposits, and money logs
- Posted daily receipts and payments in accordance with corporate protocols
- Established QuickBooks accounting system to reflect accurate financial records
- Identified accounting errors when cross-referencing documents and database information
Inventory Specialist
Walgreens
08.2021 - 05.2022
- Responsible for executing, monitoring, and training following inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy
- Support of pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns
- Champions On-Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in-store inventory processes
- Validates and ensures accuracy of planograms
- Supervising and Coaching of team members regarding warehouse and vendor inventory management processes.
Junior Project Manager
Telefonica Group
02.2019 - 09.2020
- Developed project management roadmap to define project objectives, timelines and milestones.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Installed, maintained, upgraded and patched storage systems.
- Identified plans and resources required to meet project goals and objectives.
Senior Customer Relations Executive
Telefonica Group
04.2011 - 02.2019
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Promoted available products and services to customers during service, account management, and order calls.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Human Resources Assistant
Armor Correctional Health Services
10.2006 - 01.2011
- Maintain employee personnel files, recruitment files, and hourly time records for completion and accuracy
- Entered address changes as well as any other changes to personnel files
- Coordinated exit interview process and completed necessary paperwork
- Assisted in passing Homeland Security's I-9 audit, freeing the company from possible penalties.
Human Resources Assistant
ABC Distributing Inc
01.2005 - 02.2006
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Answered and redirected incoming phone calls for office
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration
Education
Associates of Science Degree - Computer
Florida Career College
Miami, Florida11.2003
Certificate - Business Microcomputer Operations - undefined
New Profession Technical School
Miami, Florida05.2001
Skills
- Order Processing
- Special Projects
- Payment Processing
- Accurate Order Fulfillment
- Account Management
Certification
Core Competencies
Certified Telecommunications Network Specialist (CTNS)
CompTIA A+ Certified COMP001000250017
CAPM Certification Course REP ID 3147
Timeline
Customer order specialist
The Home Depot
01.2023 - Current
Back Office Associate
The Home Depot
10.2022 - 01.2023
Inventory Specialist
Walgreens
08.2021 - 05.2022
Junior Project Manager
Telefonica Group
02.2019 - 09.2020
Senior Customer Relations Executive
Telefonica Group
04.2011 - 02.2019
Human Resources Assistant
Armor Correctional Health Services
10.2006 - 01.2011
Human Resources Assistant
ABC Distributing Inc
01.2005 - 02.2006
Associates of Science Degree - Computer
Florida Career College
Certificate - Business Microcomputer Operations - undefined
New Profession Technical School
Core Competencies
Certified Telecommunications Network Specialist (CTNS)
CompTIA A+ Certified COMP001000250017
CAPM Certification Course REP ID 3147
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